Retirement Processing Assistant (Bridgeton, MO)

Essential Duties And Responsibilities

• Receive incoming retirement and death applications.
• Review each application for eligibility and completeness.
• Research incomplete applications by contacting the applicant to request missing documents.
• Afford assistance to callers and walk-ins with questions regarding:
  • Eligibility for benefits
  • Applying for benefits
  • Payout process
• Communicate with outside vendors as needed to process payments of benefits.
• Ability to multi-task well and remain organized.

Required Skills

• Superior communication skills and keen observation are essential.
• Must pay careful attention to document details.
• Ability to apply common sense to carry out detailed written or oral instructions.
• Excellent customer service skills are a must.

Education and/or Experience

• High School diploma or GED equivalent.

Language Skills

• Ability to comprehend written materials such as plan documents and legal correspondence.
• Communicate professionally, tactfully and clearly with participants, fellow employees and other professionals.

Mathematical Skills

• Ability to apply concepts of basic addition, subtraction, multiplication, division and algebra.
• Must be able to understand and apply knowledge of decimals, fractions, and percentages.

Reasoning Skills

• Ability to apply common sense to carry out detailed written or verbal instructions.
• Ability to assess and analyze production results for accuracy and efficiency.

Computer Skills

• Working knowledge of Microsoft Office products, especially Excel, Word, and Outlook are essential.
• Exposure to SharePoint is a plus.

Physical Demands

• Occasional lifting of paperwork, files, and printer paper.

Work Environment

• High-volume, fast-paced and noisy.
• Work Schedule
• Full time.
• Monday - Friday, 7:30am - 4:30pm.
• No at-home days.

Required in Office

• Full time.
• Monday - Friday, 7:30am - 4:30pm.
• No at-home days.

Competitive Benefits And Compensation Package

• 15 days Paid Time Off (PTO) during first full calendar year.
• 12 paid holidays.
• Medical, dental, and vision insurance, with option for dependent coverage.
• Company-paid basic life, short-term disability, long-term disability, and AD&D insurance.
• 401k with employer match.
• Flexible spending accounts.
• Tuition reimbursement program.
• Career development opportunities.
• Referral bonus for successful candidates.
• Annual opportunities for increases.

Pay

• Hourly rate ranges from $18.00 - $20.00.
• Actual rate dependent on location, skills, education, experience and other business factors.

Our Culture

• BeneSys wants to be a great service provider to the members we serve, and we recognize we can only do that if we are also a great employer with successful employees.
• We want to be a place where people want to work, feel proud of what they do and feel fulfilled both professionally and personally.
• We want to create a place where employees can find long-term growth and potential.
• Our culture focuses on three core values:
• Collaboration: working together across 31 locations to achieve the best for the company and our clients.
• Dedication: striving to create an environment where all employees work toward a common goal while committing to providing the best customer service to our members and our colleagues.
• Integrity: doing what we say we will do. Upholding strong ethical and moral principles.

ADA & EEO

• Reasonable accommodations will be made so that qualified individuals with disabilities are able to complete the application process and, if hired, fulfill the essential functions of their job.