Coordinator, Retirement Services

About the role

Wedbush Securities is seeking a Retirement Services Coordinator to provide front-line and operational process support to Financial Advisors, Employers, and IRA/QRP owners. This is an in-person role requiring daily reporting to our Pasadena Headquarters for training, followed by a hybrid 3 days a week schedule thereafter.

Responsibilities

• Deliver exceptional customer service by responding promptly and professionally to inquiries while consistently exceeding client expectations
• Serve as a technical and operational resource for branch offices, offering guidance on retirement account policies, procedures, and transactions
• Research and resolve client and Financial Advisor inquiries related to retirement products, services, and account activity
• Receive, review, and process IRA and Qualified Retirement Plan (QRP) contributions, distributions, rollovers, transfers, and related requests
• Process specialized retirement transactions, including excess contribution removals, Roth conversions, recharacterizations, and other retirement account maintenance activities
• Review daily retirement transaction reports to ensure accurate processing, proper IRS coding, and compliance with applicable regulations and internal policies
• Collaborate with Financial Advisors to establish and maintain SEP IRA and SIMPLE IRA plans for clients
• Assist with regulatory, operational, and compliance-related projects as needed
• Perform other duties and work on special projects as required

Requirements

• Bachelor’s degree from an accredited university preferred
• Minimum of 2 years retirement services industry experience preferred
• Working knowledge of Traditional, Roth, SEP and SIMPLE IRAs and QRP plans and the willingness to learn IRS rules and regulations regarding these retirement products
• Knowledge of IR/QRP transaction codes as they relate to IRS tax forms, and knowledge of Microsoft Word, Excel, BETA, Phase3, Broker Insight is a plus
• Strong verbal, written and interpersonal communication skills
• Strong analytical, problem-solving, and critical-thinking skills
• Highly organized, solution-oriented and able to multi-task and manage multiple projects and competing priorities without sacrificing accuracy or efficiency
• Works independently while effectively taking direction on more complex assignments
• Demonstrates respect for others through active participation in organizational and departmental initiatives
• Exhibits a strong attention to detail and commitment to accuracy

Qualifications

• Must be legally authorized to work in the United States without need for employer sponsorship, now or in the future

Skills

• Strong verbal, written and interpersonal communication skills
• Strong analytical, problem-solving, and critical-thinking skills
• Highly organized, solution-oriented and able to multi-task and manage multiple projects and competing priorities without sacrificing accuracy or efficiency
• Works independently while effectively taking direction on more complex assignments
• Demonstrates respect for others through active participation in organizational and departmental initiatives
• Exhibits a strong attention to detail and commitment to accuracy

Benefits

• The reasonable estimate of the compensation range for this role has not been adjusted for the applicable geographic location. A reasonable estimate of the current range is $25.00/hr to $35.00/hr.
• Colleagues may be eligible for additional, discretionary incentive compensation based on the colleague's and the firm's performance.
• Decisions regarding compensation are determined on a case-by-case basis and are dependent on a variety of factors including but not limited to location; skill sets; experience and training; licensure and certifications; and other business and organizational needs.

Pay

• The reasonable estimate of the compensation range for this role has not been adjusted for the applicable geographic location. A reasonable estimate of the current range is $25.00/hr to $35.00/hr.

Schedule

• This is an in-person role requiring daily reporting to our Pasadena Headquarters for training, followed by a hybrid 3 days a week schedule thereafter.

Benefits

• The reasonable estimate of the compensation range for this role has not been adjusted for the applicable geographic location. A reasonable estimate of the current range is $25.00/hr to $35.00/hr.