Retirement Living Sales Counselor

Resident-first role supporting older adults and their families in exploring living options within life plan communities. You will listen to prospective residents’ needs, explain independent living and available care services, and arrange community visits. Guide families through the decision journey with a compassionate, respectful approach while maintaining strong follow-through and accurate records. Key duties Identify needs and match prospects to appropriate living and care optionsExplain services clearly and answer questions throughout the processBuild relationships with prospects and familiesFollow up on leads and track prospect information accuratelyCoordinate with community teams to deliver a welcoming experienceRepresent a mission-driven culture focused on quality of life Qualifications & Skills Strong communication and interpersonal skills with empathyAbility to guide families through complex decisionsRelationship-building and customer-focused mindsetDetail-oriented with accuracy in prospect data managementCollaborative approach to working with cross-functional teams