Jobs · Customer Service · New Mexico

Retail Supervisor-CORONADO CENTER

Bath & Body Works · Albuquerque, NM · Yesterday
On-siteCustomer ServiceFull-time

Responsibilities

  • Arrange, hire, develop, inspire, and retain top talent.
  • Manage leadership tasks as delegated by the store manager, including acting as manager on duty.
  • Partner with the sales leadership team to support action plans that improve results and ensure effective execution of operational activities.
  • Set the direction and goals for the day/shift when associates arrive for work.
  • Provide individual and team performance feedback and recommendations to managers.
  • Create exceptional in-store customer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge.
  • Train, coach, reward, and motivate associates to improve selling and the customer experience.
  • Reinforce selling expectations, performance, results, and accountability with all associates.

Qualifications

  • Proven experience delivering sales, customer experience, and operational results in a fast-paced environment.
  • Prior experience in a supervisory role, preferably in a retail setting.
  • Thrive in a customer-first based retail environment.
  • Ability to foster a customer-focused selling culture.
  • Effective communication skills, being open to feedback, and the ability to adapt quickly.
  • Ability to provide in-the-moment coaching to associates.
  • Ability to de-escalate store and customer situations effectively.
  • Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays.

About the Role

Bath & Body Works is committed to creating a culture of belonging focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing top talent while also improving our communities and our planet.

Benefits

  • On-demand access to your earned wages through DailyPay!
  • Tuition-free education offered in partnership with Guild from more than 140 programs across 30+ colleges and universities.
  • 40% merchandise discount and free product that encourages you to come back to your senses!
  • Competitive, performance-based compensation and bonus incentive programs for sales leadership positions.
  • No-cost mental health and wellbeing support for all associates.
  • Robust health, dental, vision and life insurance options for full-time associates.
  • Opportunity for paid time off and additional family benefits including paid maternity and parental leave.

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