Retail Supervisor

About the role

The Retail Supervisor assists with supervision and store/donation center operations. They motivate the team to meet customer satisfaction and production standards, support merchandising efforts, and coach customer interactions.

Responsibilities

• Effectively plans and manages own work to reliably complete routine job responsibilities.
• Follows through on learning, skill building, and practice necessary to adapt to change.
• Close supervision for completion of routine work, which is regularly reviewed by manager or senior coworkers.
• Supports the training and coaching of all employees to reach their potential as a highly productive and collaborative members of the team.
• Oversees POS and donations coverage, assists with hiring, and operates as a service experience leader.
• Completes data entry of required reports on time and shares insights with leadership.
• Ensures a safe and orderly work environment, maintains equipment safety, and follows loss prevention policies.

Requirements

• Two years of supervisory experience preferred.
• Ability to complete and retain forklift certification.
• Variety of schedule and flexible hours; minimum two closing shifts per week and every other weekend as scheduled.
• Required to lift up to 50 pounds, stand for long periods, and hear and respond to warning devices.

Qualifications

• Customer Focus: Anticipate and meet customer needs, seek to improve service, and share information and updates with others.
• Values Differences: Seek out diverse perspectives and work effectively with others who have different backgrounds or styles.
• Communicates Effectively: Share information and updates with others, listen with interest, and communicate through reports, documentation, written and other communications.
• Situational Adaptability: Adapts to changing needs, conditions, priorities or opportunities, monitors progress, and changes approach accordingly.
• Drives Results: Drive tasks to successful completion and closure, sets high standards for own performance, and demonstrates determination in the face of obstacles and setbacks.
• Ensures Accountability: Takes responsibility and ownership for successes and failures in own work, monitors progress, and changes approach accordingly.

Skills

• Basic knowledge of customer service.
• Ability to respond to routine requests.
• Knowledge of discipline's procedures and methods.

Benefits

• Medical
• Dental
• Vision
• Short and long-term disability
• Life insurance
• Retailer Retirement Plan
• Paid Time Off (PTO)

Pay

Compensation is determined based on education, experience, internal equity, market demands, and other qualifying criteria. Certain roles are eligible to participate in an incentive plan. The specifics of each benefit package vary depending on factors such as full or part-time jobs, contracted, temporary, or other job categories.

Schedule

Varied schedule and flexible hours; minimum two closing shifts per week and every other weekend as scheduled. Additional nights and weekend shifts may be required to meet business needs.