Retail Supervisor-CLAY TERRACE MALL

About the role

Bath & Body Works is seeking a Retail Supervisor to join our team at CLAY TERRACE MALL in Carmel, IN. This position offers competitive pay at $17.00 per hour, medical, dental, and vision benefits, a 401(k) plan, paid time off, and a 40% discount on products.

Responsibilities

• Attract, hire, develop, inspire, and retain top talent.
• Act as manager on duty when scheduled to address customer experience, vendor relationship, or maintenance issues.
• Partner with the sales leadership team to support action plans that improve results and ensure effective execution of operational activities.
• Perform opening and closing routines including bank deposits, receipt of shipment, and interpret/disseminate company directives.
• Set the direction and goals for the day/shift when associates arrive for work.
• Provide individual and team performance feedback and recommendations to managers.
• Create genuine connections with customers through uncovering needs, sharing product information, demoing products, and making personalized recommendations.
• Train, coach, reward, and motivate associates to improve selling and the customer experience.
• Reinforce selling expectations, performance, results, and accountability with all associates.
• Lead exceptional in-store customer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge.
• Ensure the store is safe, clean, and engaging by adhering to all safety standards and expectations.
• Maintain our values, policies, and procedures.
• Deliver sales, customer experience, and operational results in a fast-paced environment.

Requirements

• Prior experience in a supervisory role, preferably in a retail setting.
• Experience delivering sales, customer experience, and operational results in a fast-paced environment.
• Ability to foster a customer-focused selling culture.
• Effective communication skills, being open to feedback, and the ability to adapt quickly.
• Ability to provide in the moment coaching to associates.
• Ability to de-escalate store and customer situations effectively.

Qualifications

• High school diploma, GED certificate, or relevant work experience.

Skills

• Lead with Curiosity & Humility
• Build High Performing Teams for Today & Tomorrow
• Influence & Inspire with Vision & Purpose
• Observe, Engage & Connect
• Strive to Achieve Operational Excellence
• Deliver Business Results

Benefits

• On-demand access to earned wages through DailyPay
• Tuition-free education and scholarships
• 40% merchandise discount and free product
• Competitive, performance-based compensation and bonus incentive programs
• No-cost mental health and wellbeing support
• Robust health, dental, vision, and life insurance options
• Paid time off and additional family benefits including paid maternity and parental leave