Retail Store Associate (copy)

About the Role

We are looking for an enthusiastic, customer-obsessed Studio Sales Associate to join our team in our Ridgedale Center studio location. This is an hourly, non-exempt position, reporting to an Area/Studio Manager and Assistant Studio Manager. You'll be responsible for creating an exceptional piercing and shopping experience for our customers, supporting the team on weekends, and maintaining Rowan’s high standards of cleanliness and safety.

Responsibilities

• Customer Service:
  • Warmly greet and welcome customers, helping create a celebratory environment.
  • Check customers in or help them book appointments using POS, technology, and software systems.
  • Help customers choose and style their piercing and hypoallergenic non-piercing jewelry.
  • Professionally answer customer questions about piercing procedures, aftercare, and product details, whether on the selling floor or answering phone inquiries.
• Sales & Product Knowledge:
  • Promote and upsell Rowan’s products, including non-piercing jewelry, aftercare kits, and other related items.
  • Maintain up-to-date knowledge of Rowan’s product offerings, including materials, styles, and care instructions.
  • Meet or exceed individual sales targets and performance metrics by effectively communicating the value of Rowan’s services and products to customers and converting piercing customers into non-piercing jewelry customers.
• Studio Maintenance + Operations:
  • Help keep the studio clean, organized, and stocked with all necessary supplies, including jewelry, piercing, and cleaning products.
  • Follow all health and safety regulations, particularly in areas related to piercing procedures and hygiene.
  • Assist managers with receiving, restocking, pricing, displaying, cleaning, and maintaining inventory through day-to-day upkeep of visual displays.
• Team Collaboration:
  • Work closely with Studio Managers, Assistant Managers, and Studio Nurse Piercers to provide seamless service to customers.
  • Participate in team meetings and training sessions to continuously improve skills and product knowledge.
  • Support the team in achieving studio-wide goals and maintaining a positive work environment.
• Administrative Duties:
  • Process transactions accurately, including sales, returns, and exchanges.
  • Assist with inventory management by conducting regular stock checks and replenishing displays as needed.
  • Maintain accurate customer records, including consent and waiver forms and aftercare instructions.

Requirements

• Ability to work weekends, nights, and holidays.
• Strong communication skills.
• Strong basic math skills.
• Physical requirements:
  • Tasks may include climbing ladders, bending, lifting, pushing, and reaching above and below the waist.
  • Ability to lift up to 25 pounds.
  • Standing for a full 8-hour shift is a regular part of this role.

Qualifications

• Retail or service industry experience is a plus.
• Passion for jewelry and helping customers choose their earrings.
• Commitment to delivering exceptional customer service.
• Ability to thrive in a busy environment and stay productive during quieter times.
• Friendly, outgoing, and easy to get along with.
• Team player with a flexible and helpful attitude.

Benefits

• Compensation: $15-19 per hour + commission.
• 401k and Roth IRA Plans.
• Generous employee discounts on products and services.
• Employee Assistance Program (EAP) Resources.
• Team Member Referral Bonus plan for Studio positions.

$15 - $19 an hour

Important note: Rowan believes in teamwork, collaboration, and diversity. We know our team is stronger together and we commit to staying true to these values as we grow. We are an equal opportunity employer and encourage everyone to apply!