Retail Store and Outlet Manager-New Store

About the role

The Retail Store & Outlet Manager is a leader within Bob’s Discount Furniture (BDF) responsible for driving sales, operational excellence, and culture across both the traditional retail showroom and the outlet environment. This role blends full-store leadership with outlet sales and warehouse operations, ensuring a world-class guest experience while upholding The Bob’s Way and Bob’s Core Values.

Primary Responsibilities

• Drive store and outlet sales performance, achieving or exceeding budgeted sales, margin, and KPI targets.
• Ensure a consistent, world-class guest experience across the showroom, outlet floor, and warehouse operations.
• Lead by example to reinforce company culture, selling behaviors, and customer engagement standards.
• Assess coaching effectiveness to ensure leaders within the store and outlet are delivering clear, actionable guidance that drives associate performance and results.
• Maintain a strong community presence as a brand ambassador for Bob’s Discount Furniture.

Store, Outlet & Warehouse Operations

• Oversee all aspects of store, outlet, and warehouse operations to ensure safety, cleanliness, organization, and efficiency.
• Maintain accurate inventory practices including cycle counts, take-with tracking, tagging, staging, and inventory reconciliation.
• Ensure all processes of inventory management are executed in accordance with company policies and procedures.
• Ensure visual standards and outlet merchandising are maintained to optimize sales and guest experience.
• Enforce all safety, security, cash handling, and opening/closing procedures.

Leadership & People Management

• Lead, coach, and develop Store Leadership, Outlet Experience Specialists (OXS), Product Support Associates (PSA), and all store associates.
• Foster a culture of accountability, collaboration, inclusion, and continuous improvement.
• Identify high-potential talent and partner with Human Resources on development, succession planning, and performance management.
• Execute employee relations and disciplinary actions in partnership with Human Resources, Operations, and Loss Prevention.
• Lead new associate onboarding and orientation in alignment with company standards.

Planning, Scheduling & Systems

• Create and manage effective schedules for store, outlet, and warehouse teams, ensuring alignment with business trends and labor goals.
• Demonstrate proficiency in operational systems and reporting tools used to drive store performance.
• Analyze performance data and develop strategic action plans to improve sales, labor, inventory, and customer metrics.

Flexibility & Cross-Store Support

• Maintain availability during peak business times, including nights and weekends.
• Respond to store alarms and emergencies outside of operating hours when required.
• Provide support to neighboring stores or outlets as business needs dictate.

Qualifications

• Proven success leading high-performing retail teams.
• Strong financial and operational acumen.
• Excellent communication, coaching, and conflict resolution skills.
• Must be at least 18 years old.

Preferred Qualifications

• 5–10 years of retail sales experience (commission-based preferred).
• 5+ years of retail store and/or outlet management experience.
• Demonstrated success exceeding financial and operational goals.
• Experience partnering with HR and Loss Prevention on employee relations.