Retail Outlet Sales and Operations Manager-New Store

About the role

This hands-on leadership role blends sales strategy with back-end operational excellence to drive success across multiple departments. This is a full-time, in-store leadership position requiring flexible availability including evenings, weekends, and holidays.

Responsibilities

• Lead and inspire a team dedicated to optimizing sales, operations, and customer experience within our outlet locations.
• Play a critical role in ensuring merchandise is received, staged, and sold efficiently.
• Maintain a safe, organized, and customer-friendly showroom and warehouse.
• Ensure compliance with safety standards and warehouse policies.
• Develop and implement strategies to enhance customer experience and satisfaction.
• Coach and develop team members to achieve performance goals.
• Manage inventory control and cycle counting processes.
• Coordinate logistics and merchandise flow to optimize efficiency.
• Develop and maintain a visually appealing showroom and warehouse.
• Provide performance feedback and employee development opportunities.
• Conduct critical thinking and process improvement initiatives.

Requirements

• Demonstrated leadership and decision-making abilities.
• Strong communication and organization skills.
• Experience in inventory, receiving, and merchandising.
• At least 18 years old to be considered for employment.
• Ability to stand, walk, bend, and lift throughout the workday.
• Capable of lifting or moving items up to 50 lbs. without assistance.
• Frequent use of warehouse tools, ladders, and equipment.

Qualifications

• 2–5 years of retail and/or warehouse leadership experience.
• Experience in sales-driven environments.
• Proven success in team development and accountability.
• Bachelor's degree or equivalent work experience.
• Familiarity with receiving, returns, and outbound logistics processes.

Skills

• Core Competencies & Expertise:
• Retail sales and back-end operations leadership.
• Team management, coaching, and scheduling.
• Inventory control and cycle counting.
• Logistics coordination and merchandise flow.
• Safety compliance and warehouse standards.
• Showroom merchandising and outlet presentation.
• Customer experience and satisfaction.
• Performance feedback and employee development.
• Critical thinking and process improvement.
• Preferred Competencies & Skills:
• Experience in sales-driven environments.
• Proven success in team development and accountability.
• Bachelor's degree or equivalent work experience.
• Familiarity with receiving, returns, and outbound logistics processes.

Benefits

• National Medical, Dental, and Vision Insurance.
• Paid Time Off: Vacation, Sick Days, Holidays, and Your Birthday.
• 401(k) Profit Sharing Plan with a generous company match.
• Employer-paid Life Insurance with voluntary options.
• Pet Insurance and Employee Assistance Program.
• Bob’s Helping Hand & Bail Out financial support programs.
• Tuition Reimbursement and Employee Scholarship Programs.
• On-the-job training and career path development.
• Employee Discount from Day 1 and additional partner discounts.

Pay

Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities: Pay range: $55,440 - $69,300 plus a potential monthly bonus.

Schedule

This is a full-time, in-store leadership position requiring flexible availability including evenings, weekends, and holidays.