Retail Outlet Sales and Operations Manager

About the role

As a Retail Outlet Sales and Operations Manager at Bob’s Discount Furniture, you’ll lead and inspire a team dedicated to optimizing sales, operations, and customer experience within our outlet locations. You’ll play a critical role in ensuring merchandise is received, staged, and sold efficiently, while maintaining a safe, organized, and customer-friendly showroom and warehouse.

Responsibilities

• Lead and inspire a team dedicated to optimizing sales, operations, and customer experience
• Ensure merchandise is received, staged, and sold efficiently
• Maintain a safe, organized, and customer-friendly showroom and warehouse
• Blend sales strategy with back-end operational excellence to drive success across multiple departments
• Play a critical role in ensuring merchandise is received, staged, and sold efficiently
• Ensure safety compliance and warehouse standards are met
• Manage inventory control and cycle counting
• Coordinate logistics and merchandise flow
• Manage showroom merchandising and outlet presentation
• Drive customer experience and satisfaction
• Provide performance feedback and employee development
• Think critically and improve processes

Requirements

• Demonstrated leadership and decision-making abilities
• Strong communication and organization skills
• Experience in inventory, receiving, and merchandising
• At least 18 years old to be considered for employment
• Ability to stand, walk, bend, and lift throughout the workday
• Capable of lifting or moving items up to 50 lbs. without assistance
• Frequent use of warehouse tools, ladders, and equipment
• Reports to: Retail Store Manager
• Direct Reports: Retail Product Support Leads, Retail Outlet Experience Leads, Retail Product Associates, Retail Outlet Experience Specialists (may vary by location)

Qualifications

• Minimum qualifications include:
• Demonstrated leadership and decision-making abilities
• Strong communication and organization skills
• Experience in inventory, receiving, and merchandising
• At least 18 years old to be considered for employment

Skills

• Core Competencies & Expertise:
  • Retail sales and back-end operations leadership
  • Team management, coaching, and scheduling
  • Inventory control and cycle counting
  • Logistics coordination and merchandise flow
  • Safety compliance and warehouse standards
  • Showroom merchandising and outlet presentation
  • Customer experience and satisfaction
  • Performance feedback and employee development
  • Critical thinking and process improvement
• Preferred Competencies & Skills:
  • 2–5 years of retail and/or warehouse leadership experience
  • Experience in sales-driven environments
  • Proven success in team development and accountability
  • Bachelor's degree or equivalent work experience
  • Familiarity with receiving, returns, and outbound logistics processes

Benefits

• National Medical, Dental, and Vision Insurance
• Paid Time Off: Vacation, Sick Days, Holidays, and Your Birthday
• 401(k) Profit Sharing Plan with a generous company match
• Employer-paid Life Insurance with voluntary options
• Pet Insurance and Employee Assistance Program
• Bob’s Helping Hand & Bail Out financial support programs
• Tuition Reimbursement and Employee Scholarship Programs
• On-the-job training and career path development
• Employee Discount from Day 1 and additional partner discounts

Pay

Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities: Pay Range: $62,000.00 - $64,000.00 plus bonus opportunity.

Schedule

This is a full-time, in-store leadership position requiring flexible availability including evenings, weekends, and holidays.

Contact Information

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact talentacquisitionteam@mybobs.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.