Retail Outlet Sales and Operations Manager-New Store

About the role

As a Retail Outlet Sales and Operations Manager at Bob's Discount Furniture, you'll lead and inspire a team dedicated to optimizing sales, operations, and customer experience within our outlet locations. You'll play a critical role in ensuring merchandise is received, staged, and sold efficiently, while maintaining a safe, organized, and customer-friendly showroom and warehouse. This hands-on leadership role blends sales strategy with back-end operational excellence to drive success across multiple departments.

This is a full-time, in-store leadership position requiring flexible availability including evenings, weekends, and holidays. We value the unique skills and experiences each candidate brings; success in this role is driven by a blend of operational expertise, sales acumen, team development, and strategic thinking.

Responsibilities

• Lead and inspire a team to optimize sales, operations, and customer experience
• Ensure merchandise is received, staged, and sold efficiently
• Maintain a safe, organized, and customer-friendly showroom and warehouse
• Blend sales strategy with back-end operational excellence
• Drive success across multiple departments

Skills

• Retail sales and back-end operations leadership
• Team management, coaching, and scheduling
• Inventory control and cycle counting
• Logistics coordination and merchandise flow
• Safety compliance and warehouse standards
• Showroom merchandising and outlet presentation
• Customer experience and satisfaction
• Performance feedback and employee development
• Critical thinking and process improvement

Qualifications

• 2–5 years of retail and/or warehouse leadership experience
• Experience in sales-driven environments
• Proven success in team development and accountability
• Bachelor's degree or equivalent work experience
• Familiarity with receiving, returns, and outbound logistics processes
• Demonstrated leadership and decision-making abilities
• Strong communication and organization skills
• Experience in inventory, receiving, and merchandising
• Must be at least 18 years old

Physical demands

• Ability to stand, walk, bend, and lift throughout the workday
• Capable of lifting or moving items up to 50 lbs. without assistance
• Frequent use of warehouse tools, ladders, and equipment

Reporting relationships

Reports to: Retail Store Manager

Direct Reports: Retail Product Support Leads, Retail Outlet Experience Leads, Retail Product Associates, Retail Outlet Experience Specialists (may vary by location)

Benefits

• National Medical, Dental, and Vision Insurance
• Paid Time Off: Vacation, Sick Days, Holidays, and Your Birthday
• 401(k) Profit Sharing Plan with a generous company match
• Employer-paid Life Insurance with voluntary options
• Pet Insurance and Employee Assistance Program
• Bob's Helping Hand & Bail Out financial support programs
• Tuition Reimbursement and Employee Scholarship Programs
• On-the-job training and career path development
• Employee Discount from Day 1 and additional partner discounts

Pay

$55,000–$60,000 base salary + Incentive Bonuses (Total expected compensation between $65,000–$75,000; bonuses guaranteed during training.)

Culture & values

At Bob's, we believe in fostering a positive, inclusive, and skill-driven work environment. Our core values—Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun—guide everything we do. We're not just a workplace; we're a team that supports and celebrates each other!

About the company

At Bob's, we have fun, we love what we do, and we're growing fast! As one of the leading omni-channel furniture retailers in the country with over 200 stores, we're committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive.