Retail Sales Supervisor

About the role

Nespresso is a brand dedicated to specialty coffee, aiming to elevate communities, suppliers, farmers, and customers through exceptional experiences. This role involves leading a team to enhance the customer journey and foster a high-performing, hospitality-driven culture.

Responsibilities

• Drive results by maximizing store productivity and building customer relationships through exceptional experiences.
• Ensure store standards are maintained, focusing on cleanliness, visual merchandising, and operational tasks such as inventory management, TQM compliance, and cash processes.
• Cultivate personalized coffee experiences by sharing knowledge of Nespresso coffee and sustainability practices, fostering customer relationships.
• Delight customers with complimentary coffee tastings and showcase your extensive product knowledge to build the customer base and boost sales.
• Inspire and motivate your team to drive sales and service performance through coaching and training.
• Act as a collaborative team player, seeking and providing feedback, building strong relationships with colleagues, and adapting to changes.

Requirements

• 2+ years of experience in driving sales and leading a team in a high-volume retail environment.
• Patience for handling day-to-day challenges and being resourceful in troubleshooting.
• Effective communication, time management, and analytical skills.
• Punctuality and availability to work open and closing shifts, weekends, and holidays.

Qualifications

• Passionate about Nespresso's mission and values.
• Ability to inspire and motivate a team.
• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.

Skills

• Customer service and hospitality skills.
• Leadership and team management skills.
• Product knowledge and storytelling ability.
• Time management and organizational skills.

Benefits

• Competitive pay with a quarterly bonus for achieving team sales and service goals.
• Growth and development opportunities within Nespresso.
• A caring culture that supports personal and professional growth.
• A purposeful work environment aligned with Nespresso's commitment to driving positive change.

Pay

The approximate hourly pay for this position is $24.50. Final compensation may vary based on factors including knowledge, skills, and abilities as well as geographic location.

Schedule

Open and closing shifts, weekends, and holidays are included in the schedule.