Retail Sales Associate / Customer Service

Retail Sales Associate / Customer Service Representative

The Amazing Lash Studio® brand is the industry leader for eyelash extension and eyebrow services with a mission to create lasting beauty and confidence through passion, dedication and excellence so our guests will look and feel AMAZING!

Responsibilities

• Promoting and selling Amazing Lash Studio® Membership and retail products to guests
• Assists Studio Manager with retaining current members
• Consistently creates a friendly environment for guests by welcoming and assisting as well as quickly responding to customer questions and needs
• Answers phone calls, book appointments, and enthusiastically greeting guests
• Aid in administrative tasks including filing and data entry of guests records and surveys
• Prepare guest records for treatments
• Participate in special events to promote the studio
• Maintains cleaning, organizing, and maintenance of lobby and studio public areas
• Maintains quality service by enforcing organization standards

Qualifications

• Customer service oriented
• Results oriented, metrics driven
• Sales experience preferred
• Basic computer skills
• To multitask
• Must be outgoing, positive, cheerful, engaging, energetic, and resourceful
• Strong verbal and written communications skills
• Possess strong interpersonal skills to communicate with confidence to both internal personnel and customers
• Must be an excellent organizer and problem solver with strong project management skills
• Must be able to work flexible days and hours; including nights, weekends, and holidays
• Millennium Salon Software experience a plus