Retail Sales Associate / Customer Service

Responsibilities

• Informing all clients about the benefits of the Elements Wellness Program, a no hassle membership plan
• Following our proven sales process to enroll clients into the Elements Wellness Program
• Being the first and final face of hospitality, whether on the phone or in the studio
• Ensuring the client appointment paperwork and payment process is brief, painless, and accurate
• Working as a team with our Managers and Massage Therapists to create an environment where clients are the center of the world

Qualifications

• At least 1 year of prior retail sales experience required; selling memberships or negotiating personal services in-person to potential clients
• Customer Service in a spa-like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution
• Familiarity with modern office tools and systems; scheduling and payments are all processed with easy-to-learn computer programs
• Driven to create the best work environment for the employees and the best experiences for the client

Skills

• Ability to follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty
• The right candidate must like talking, but more important, love listening to all new clients, established clients, and prospective clients
• The right candidate can turn every incident of client criticism to a story of great customer service