Retail Sales Associate / Customer Service

About the role

Welcome to the Elements Massage Family! Our family includes Goodyear, Glendale, and Peoria. We strive to be the best employer of Wellness Membership Advisors in Arizona!

Responsibilities

• Informing all clients about the benefits of the Elements Wellness Program, a no hassle membership plan.
• Following our proven sales process to enroll clients into the Elements Wellness Program.
• Being the first and final face of hospitality, whether on the phone or in the studio.
• Ensuring the client appointment paperwork and payment process is brief, painless, and accurate.
• Working as a team with our Managers and Massage Therapists to create an environment where clients are the center of the world.

Qualifications and Skills

• Ability to follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty.
• The right candidate must like talking, but more important, love listening to all new clients, established clients, and prospective clients.
• The right candidate can turn every incident of client criticism to a story of great customer service.
• Prior retail sales experience is a must; selling memberships or services in-person to potential clients.
• Catering experiences that distinguish their value with attention, hospitality, and execution.
• Familiarity with modern office tools and systems; scheduling and payments are all processed with easy-to-learn computer programs.
• Driven to create the best work environment for the employees and the best experiences for the client.

Studio Specific Benefits

• Pay $16.00 per hour for part time and $17.00 for full time.
• Commissions and bonuses based on monthly conversion of 30% or higher.
• A complimentary monthly massage at the studio.