Retail Sales Supervisor

About the role

Buffalo Rock is an award-winning Pepsi and Keurig Dr Pepper bottler founded in Birmingham, AL more than 123 years ago. The Retail Sales Supervisor (RSS) manages the retail sales function in the assigned area, market segment, or stores, including supervision of assigned employees.

Responsibilities

• Manage the sales function in the assigned area, market segment, or stores.
• Supervise assigned employees.
• Interview, hire, schedule, evaluate, coach, reward, and discipline subordinate employees, and make recommendations with regard to promotions, demotions, and other changes of status.
• Monitor all accounts to ensure proper service based on Franchise Policy for service frequency.
• Facilitate on-the-job training for new employee-partners and on-going training for veteran employee-partners, and training on an ongoing basis as it relates to the Functional (Safety, Handheld Operation, Settlement, Etc.), Practical (Policies / Procedures from the Company, Franchise, and Corporate Security Manuals), Merchandising Standards (sales, product distribution, trays, crate, and CO2 retrieval), and all other aspects of their assigned duties.
• Cover (work) open positions created due to employee vacations, personal days, turnover, and change of job position or route when needed.
• Aid in store resets, running Hot Shots, building displays, and making bulk deliveries when needed.
• Maintain positive professional customer relationships.
• Communicate with key accounts weekly/biweekly.
• Review relevant policies/procedures for possible change.
• Communicate all transshipping activity in accordance with Company Policy and Procedures.
• Take responsibility for leading the assigned employee-partners and assure that teamwork is the key to the group’s success.
• Solicit all new accounts in your assigned sales area.
• Notify RSM of any change to an existing account, including ownership or closure, etc.
• Complete all required paperwork to Company policy and timeline.
• Develop, sell in, communicate and monitor all assigned accounts for CDA contracts and compliance (internally and externally).
• Achieve and monitor all metrics and sales objectives.
• Monitor required Buffalo Rock Merchandising Standards criteria per account.
• Achieve and monitor all account program key objectives.
• Develop, communicate, and coordinate all approved pricing on all Buffalo Rock products (internally and externally).
• Coordinate and assist with resets and new store openings.
• Coordinate equipment needs, equipment placements and point-of-purchase needs with Retail Department Management.
• Aid in weekly forecasting to achieve company metrics.
• Contribute to the franchise’s “Strategic Planning” process and monitor to ensure all assigned plans are implemented and achieved.
• Understand and then ensure all assigned sales objectives and quotas are reached.
• Ensure that all assigned employee-partners keep all forms of communication turned on in accordance with department guidelines.
• Review customer call-in reports daily and address any issues promptly with the customer and the employee-partners.
• Know each manager/buyer at each account by name and keep them updated on all Buffalo Rock Company pricing, new product, and any information pertinent to mutual business needs.
• Sell-in all current and future products, including all brands and packages distributed by the Buffalo Rock Company.
• Aggressively pursue additional shelf space, position, display space, cooler space, vending placements, and rack placements in all assigned accounts, incremental to the CDA status of the account.
• Ensure that all marketing programs with assigned / selected accounts are implemented and maintained, and report and remedy any non-compliance under the Merchandising Standards.
• Aid in the collection of any missing invoices, or DSDs, and in the collection of any overdue account balances and bad check payments.
• Adhere to customer policies for vendors or suppliers, which may include but are not limited to business conduct policies, business ethics policies, legal policies, and delivery and merchandising policies.
• Conduct Sales Meetings to communicate all pertinent information on metrics, sales, pricing, promotions, ads, new items, etc.
• Schedule, conduct, facilitate, attend, and/or participate in all scheduled meetings.
• Coach, train, develop and assist employee-partners in accomplishing their assigned goals and responsibilities.
• Conduct periodic evaluations and performance reviews with employee-partners.
• Ensure that all assigned employee-partners service their assigned routes daily, and in the event of their absence make sure the route is worked.
• Ensure that all assigned employee-partners report to work daily and on time in accordance with department guidelines.
• Ensure compliance with all equal opportunity, non-discrimination, and no-harassment laws and policies.
• Use counseling and progressive discipline as outlined in the Company Policy Manual.
• Perform all other duties as assigned.

Qualifications

• High School Diploma or General Education Degree (GED)
• 3 plus years of Sales and Management Experience

Skills

• Active Learning
• Active Listening
• Critical Thinking
• Learning Strategies
• Mathematics
• Monitoring
• Reading Comprehension
• Speaking
• Writing
• Coordination
• Instructing
• Negotiation
• Persuasion
• Service Orientation
• Social Perceptiveness
• Complex Problem Solving
• Management of Personnel Resources
• Time Management
• Supervisory Responsibilities

Benefits

Details about benefits will be provided upon interview.

Pay

Details about pay will be provided upon interview.

Schedule

Details about schedule will be provided upon interview.