Retail Sales Print Production Lead (Oceanside, CA)

About the role

Print Production Leads manage and maintain the production workflow for print and are the "go-to" person in the department for all machine operations and production processes. You will also be collaborative and inclusive in helping our customers while being part of a fun, team-oriented retail culture.

Responsibilities

• Manage and maintain the production workflow for print and production processes
• Collaborate with customers to help them with print orders in-store, online, and through email
• Create and manage production workflow, set standards and processes for the rest of the team
• Train and coach associates to assist in print production as needed
• Assess customers' needs, provide exceptional customer service, and focus on quality
• Maintain machine functionality and organization (e.g., planogramming of completed orders, supplies, etc.)
• Be flexible on responsibilities (e.g., cleaning, stocking shelves, other duties as assigned)

Requirements

• Able to work a flexible schedule based on the store's needs
• Able to multi-task, prioritize and rank production steps for many jobs
• Attention to detail and keen eye for noticing quality issues (used throughout the print production process)
• Able to engage and speak to customers and understand their needs
• Able to work cooperatively in a high-paced and sometimes stressful environment
• Manage conflict in a reasonable, non-confrontational and cooperative manner
• Able to act with honesty and integrity regarding customer and business information
• Basic computer skills to open, save and send electronic files, email, and use Microsoft Word (or similar programs) and understand desktop publishing software including Adobe and Publisher
• Able to lift and move supplies in the 10-50 pound range, stand and walk continuously

Qualifications

Essential Skills And Experience:

• Able to work a flexible schedule based on the store's needs
• Able to multi-task, prioritize and rank production steps for many jobs
• Attention to detail and keen eye for noticing quality issues (used throughout the print production process)
• Able to engage and speak to customers and understand their needs
• Able to work cooperatively in a high-paced and sometimes stressful environment
• Manage conflict in a reasonable, non-confrontational and cooperative manner
• Able to act with honesty and integrity regarding customer and business information
• Basic computer skills to open, save and send electronic files, email, and use Microsoft Word (or similar programs) and understand desktop publishing software including Adobe and Publisher
• Able to lift and move supplies in the 10-50 pound range, stand and walk continuously

Skills

• Customer Service
• Teamwork
• Problem Solving
• Attention to Detail
• Flexibility

Benefits

• Full-time hours
• Generous paid time off
• Career development program
• Weekly pay Bonus plan eligible
• 401(k) with company match
• Full medical, dental and vision insurance
• Associate discounts on in-store and online merchandise, services and warranty plans
• Discounts at hundreds of retailers, restaurants and more
• And many more benefits

Pay

Compensation is based on qualifications and experience.

Schedule

Full-time hours.