Retail Associate Outdoor Lead

Customer Service & Sales

• Drive the highest level of customer service within our Outdoor department while engaging in behaviors that are in-line with company’s service and selling standards.
• Bring to life the power of opinion. Make sure the explorer experience includes product experts who provide consultative advice while demonstrating excellent product knowledge.
• Hold standards for merchandise presentation, showcasing the best apparel and equipment brands in sporting goods by following established floor sets, signing requirements, price changes, replenishment and recovery processes, in-stock, etc.
• Guide and educate athletes through their purchase by communicating information on use and maintenance of their equipment and accessories.

Scheduling & Operations

• Aid the store management team with general supervision in the store in accordance with Company policies and procedures, including opening and closing the store, performing Front End and Cash Office functions.
• Assist manager with department scheduling, directing workflow, daily guide assignments, and monitoring project status.
• Communicate information to department guides regarding Company initiatives, programs, promotions, etc.
• Maintain Company loss prevention standards and controls.

Mentoring & Developing Talent

• Assist with training associates on Company procedures and programs; this includes new associate training and cross training current associates.
• Train and mentor new hires by sharing experience, knowledge and best practices.
• Share timely feedback on projects, tasks and deliverables.