Retail Sales Lead, Savage X Fenty (Rosevelt Field Mall - Garden City, NY)

Savage X Fenty is seeking a driven and passionate Full-Time Retail Sales Lead to join our team at the Roosevelt Field Mall in Garden City, NY. This role reports directly to the Store Manager and plays an essential part in supporting day-to-day store operations and team development.

About the Role

As a Sales Lead, you will work closely with the Store Manager to uphold the values and culture of Savage X Fenty while building a fearless, confident, and inclusive team. You will help create a best-in-class employee environment and deliver an exceptional customer experience, contributing to a forward-thinking and innovative retail presence.

Responsibilities

• Uphold an inclusive store culture reflective of brand values, fostering engaged associates and outstanding customer experiences.
• Fulfill Manager on Duty responsibilities, including opening/closing procedures, bank deposits, driving productivity, and maintaining cleanliness and service standards.
• Achieve KPI targets, budgets, and objectives by fostering accountability and a culture of ownership among the team.
• Engage customers by providing knowledge on product fabrics, features, fit, and function.
• Train and provide feedback on the Customer Experience Playbook and performance expectations (e.g., Customer Engagement, Omnicart, Member Chat).
• Inspire associates to meet or exceed individual and team performance goals in coordination with the Store Manager.
• Communicate inventory and training needs to enhance the customer experience.
• Maintain store-merchandising guidelines to improve the shopping journey.
• Actively participate in providing feedback to the Store Manager for continuous business improvement.
• Strive for excellence in performance, productivity, efficiency, and quality standards.
• Serve as a resource for product knowledge to customers and team members.
• Maintain personal sales and achieve sales goals.
• Uphold safety and security standards, identifying and communicating potential issues.
• Support inventory controls, including receiving/transferring product, inventory counts, and maintaining an organized back of house (boxes may weigh 10-30 lbs).
• Assist with visual merchandising standards in partnership with the Store Manager.
• Maintain cleanliness and organization of the sales floor, stockroom, and common areas.
• Perform additional duties as assigned based on business or operational needs.

Requirements

• 1-2 years in a customer-facing role, with experience in lingerie and intimates or high-volume retail preferred.
• Flexible and reliable schedule; availability to work evenings, weekends, and holidays based on business needs.
• Approach challenges with positivity and a growth mindset while leading multiple initiatives.
• Excellent verbal, written, and interpersonal communication skills.
• Tech-savvy or comfortable using technology as part of daily responsibilities.
• Self-directed and highly motivated to take ownership of tasks and solutions.
• Ability to work in a team-selling environment.
• Physical ability to constantly move, talk, hear, reach, grab, and stand for at least two consecutive hours; may involve stooping, kneeling, crouching, and climbing ladders.
• Must be 18 years of age or older.

Pay

This role offers a salary between $16.60 - $18.00 hourly, depending on experience.

Benefits

• 70% employee discount on Savage Retail Brands.
• Paid sick time and paid time off.
• 401k match.
• Quarterly Bonus Plan.
• Monthly free outfit.
• Additional benefits available.