Retail Sales Consultant - Bi-Lingual

Job Summary

We are Optimum, a leader in connectivity, and we're seeking driven and enthusiastic professionals to join our team. As a Retail Sales Consultant, you will be part of one of the largest sales channels in the company! Your dynamic personality will forge powerful connections with our customers, while exceeding sales targets, and delivering an unparalleled partner and customer experience.

Responsibilities

• Connection builder: Create a positive and welcoming environment, engage with customers, listen attentively to their needs, and provide personalized guidance to help them find the right products and services.
• Store Expert: Stay up to date with the latest trends and advancements in the telecommunications/mobile industry. Educate customers about different options available and recommend the best solutions to meet their specific needs.
• Problem Solver: Assist customers with billing and service-related questions, process payments, exchanges, and equipment issues efficiently and accurately. Troubleshoot technical problems and provide solutions, ensuring customer satisfaction and loyalty.
• Brand Ambassador: Demonstrate professionalism, integrity, and enthusiasm in all customer interactions. Represent our company values and create a lasting impression that reflects positively on our brand.
• Team Builder: Work closely with your colleagues to ensure an exceptional customer experience. Share knowledge, assist with complex inquiries, and provide backup support when needed. Foster a supportive and collaborative team environment that contributes to overall customer satisfaction.

Qualifications

• A high school diploma or equivalent is necessary.
• A minimum of one year of retail selling experience.
• Effective communication, negotiation, and problem-solving skills.
• Self-motivator with a knack for working independently.
• Proficient computer and technical skills to support the best customer solutions.
• For some locations, the ability to travel to other stores within 35 miles may be required and will be discussed upon interview.
• Physical Abilities: Standing for prolonged periods is part of this role; potential for lifting up to 50 pounds.
• Ability to work full time and weekends as necessary.
• Bi-Lingual preferred

Benefits

At Optimum, every action and interaction we take part in, is driven by our three Guiding Principles: Do What’s Right, Drive One Optimum, and Make It Happen. These principles help us build trust, create real community, and embrace new ways of thinking. Our employees are empowered to do the right thing for our customers and co-workers and to recognize and reward these behaviors when we see them. It’s all part of the bigger picture of “Be The Difference” where each employee knows they have the power to enact real change, share new ideas, and understand that learning never stops.

Pay

The starting pay rate/range at time of hire for this position in the posted location is $33,696.00 - $55,357.00 / year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.