Retail Sales Consultant - Bi-Lingual

Job Summary

We are Optimum, a leader in connectivity, and we're seeking driven and enthusiastic professionals to join our team. As a Retail Sales Consultant, you will be part of one of the largest sales channels in the company, forging powerful connections with our customers, and delivering an unparalleled partner and customer experience.

Responsibilities

• Connection builder: Create a positive and welcoming environment, engage with customers, listen attentively to their needs, and provide personalized guidance to help them find the right products and services.
• Store Expert: Stay up to date with the latest trends and advancements in the telecommunications/mobile industry, educate customers about different options available, and recommend the best solutions to meet their specific needs.
• Problem Solver: Assist customers with billing and service-related questions, process payments, exchanges, and equipment issues efficiently and accurately, and troubleshoot technical problems to ensure customer satisfaction and loyalty.
• Brand Ambassador: Demonstrate professionalism, integrity, and enthusiasm in all customer interactions, representing our company values and creating a lasting impression that reflects positively on our brand.
• Team Builder: Work closely with your colleagues to ensure an exceptional customer experience, share knowledge, assist with complex inquiries, and provide backup support when needed, fostering a supportive and collaborative team environment.

Qualifications

• A high school diploma or equivalent is necessary.
• A minimum of one year of retail selling experience.
• Effective communication, negotiation, and problem-solving skills.
• A self-motivator with a knack for working independently.
• Proficient computer and technical skills to support the best customer solutions.
• For some locations, the ability to travel to other stores within 35 miles may be required and will be discussed upon interview.
• Physical Abilities: Standing for prolonged periods is part of this role; must be able to lift and carry up to 50 lbs.
• Ability to work full time and weekends as necessary.
• Bi-Lingual preferred