Retail Sales Associate - Womens Shoes, Westmoreland Mall - Full Time

About the Role

As a Retail Selling Colleague, you blend selling that delivers results with genuine hospitality to create standout shopping experiences. You take the time to understand each customer’s needs, offering personalized recommendations and connecting them with the right products and services. Whether on the sales floor or in the fitting room, your warmth, product knowledge, and personal approach turn everyday visits into memorable moments. You stay focused on achieving selling goals by driving performance through customer engagement and smart selling behaviors. With every interaction, you build trust, meet sales targets, and inspire loyalty—making each visit both meaningful and successful.

You’ll also help keep the shopping space clean, organized, and inviting so every customer feels welcome the moment they walk in.

Responsibilities

• Begin each day by reviewing sales goals, learning about new arrivals, top-selling items, and current trends/promotions.
• Engage customers with a warm welcome, eye contact, and friendly conversations to build relationships and drive repeat visits.
• Maintain a shoppable space by recovering the sales floor and fitting rooms, updating signs/pricing, and supporting merchandise moves.
• Drive sales by acquiring new customers through credit accounts and sharing loyalty program benefits.
• Meet daily sales goals and performance targets through customer engagement and smart selling behaviors.
• End interactions by thanking customers, often walking them to the exit and using their name.
• Collaborate with teammates to support one another and improve service excellence.
• Adapt to changing priorities and work independently or as part of a team.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality.
• Ability to communicate effectively with customers, co-workers, and supervisors in English.
• Comfortable reading and understanding employment policies and safety rules/procedures.
• Enjoy meeting people, learning about them, and sharing information.
• Resourceful, adaptable, and eager to start new ventures.
• Proficient with electronic devices, including handheld equipment, cash registers, and processing transactions.

Essential Physical Requirements

• Constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours.
• Lifting at least 25 lbs.
• Stooping, kneeling, crouching, and climbing ladders.
• Reaching, including above eye level.
• Close vision, color vision, depth perception, and focus adjustment.

Schedule

• Full-time colleagues are typically scheduled to work 30 or more hours per week.
• Part-time colleagues are typically scheduled 12-24 hours per week.
• All schedules include weekend shifts as a requirement.
• Hours depend on business needs and colleague availability.

Benefits

• Competitive pay and performance-based incentives.
• Comprehensive health and wellness coverage (medical, vision, dental, life, disability).
• 401(k) match to invest in your future.
• Paid time off and eight paid holidays.
• Merchandise discounts.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.
• Colleague Resource Groups for community building.
• Volunteer opportunities.
• Continuous learning and leadership development.