Retail Sales Associate - Womens Shoes, South Portland - Full Time

Be part of an amazing story—Macy’s is more than just a store. We’re a story that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions, inspiring stores and irresistible products, the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

About the Role

As a Retail Selling Colleague, you blend selling that delivers results with genuine hospitality to create standout shopping experiences. You take the time to understand each customer’s needs, offering personalized recommendations and connecting them with the right products and services. Whether on the sales floor or in the fitting room, your warmth, product knowledge, and personal approach turn everyday visits into memorable moments. You stay focused on achieving selling goals by driving performance through customer engagement and smart selling behaviors. With every interaction, you build trust, meet sales targets, and inspire loyalty—making each visit both meaningful and successful.

This role goes far beyond just being a cashier. Here, the customer is at the heart of everything we do—every day, all day. If you're passionate about selling, reaching goals, working as a team, and creating amazing experiences through genuine hospitality, this could be the perfect fit for you! You’ll also help keep the shopping space clean, organized, and inviting so every customer feels welcome the moment they walk in.

Responsibilities

• Begin each day by reviewing sales goals, learning about new arrivals and top-selling items, and staying up to date on current trends and promotions.
• Engage customers with a warm welcome, make eye contact, and create friendly, personal conversations to build relationships.
• Maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, and supporting merchandise moves.
• Drive sales by offering personalized recommendations, sharing loyalty program benefits, and ensuring customers leave satisfied.
• Collaborate with teammates to support one another and improve daily performance.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.
• Meet daily sales goals and adapt to changing priorities while working independently or as part of a team.
• Use electronic devices, including handheld equipment and cash registers, to process transactions.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, co-workers, and supervisors in English.
• Comfortable communicating and collaborating with customers and colleagues.
• Enjoy meeting people, learning about them, and sharing information.
• Resourceful, adaptable to changing priorities, and capable of working independently or as part of a team.

Essential Physical Requirements

• Constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours.
• Lifting at least 25 lbs.
• Stooping, kneeling, crouching, and climbing ladders.
• Reaching, including above eye level.
• Close vision, color vision, depth perception, and focus adjustment.

Benefits

• Competitive pay and performance-based incentives.
• Comprehensive health and wellness coverage (medical, vision, dental, life, disability insurance).
• 401(k) match to invest in your future.
• Paid time off and eight paid holidays.
• Merchandise discounts.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.
• Access to Colleague Resource Groups and volunteer opportunities.
• Continuous learning and leadership development.

Schedule

Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules include weekend shifts. Hours depend on business needs and colleague availability.