Retail Sales Associate / Customer Service Representative – The UPS Store

Responsibilities

• Deliver outstanding customer service to walk-in customers and telephone inquiries.
• Aid customers with shipping, packing, mailbox services, package drop-offs, Amazon returns, printing, copying, faxing, and retail purchases.
• Receive and process packages for shipment through UPS, USPS, and other carriers.
• Recommend shipping, packing, printing, and business service solutions based on customer needs.
• Operate point-of-sale systems, printers, copiers, fax machines, laminating machines, binding equipment, and other store equipment.
• Provide accurate information regarding shipping options, packaging requirements, delivery timelines, mailbox services, and printing solutions.
• Learn all products, services, pricing options, and industry best practices.
• Maintain a clean, organized, professional, and safe store environment.
• Support daily store operations and assist team members as needed.
• Perform other duties assigned by management.

Qualifications

• A high school diploma or GED is required.
• Previous experience in retail sales, customer service, cashiering, shipping, printing, office services, hospitality, or related fields is preferred.
• Strong computer and internet skills are necessary.
• Experience with Microsoft Office, POS systems, printers, copiers, or Adobe software is a plus.
• Excellent communication and customer service skills are essential.
• A strong attention to detail and ability to multitask are required.
• A friendly, professional, dependable, and team-oriented attitude is important.
• The ability to work efficiently in a fast-paced retail environment is necessary.
• The ability to stand for extended periods and lift up to 40 pounds is required.
• A willingness to learn all aspects of The UPS Store business is appreciated.

Why Work With Us?

• Paid Time Off (PTO)
• Paid training and ongoing development
• Growth and advancement opportunities
• A positive and supportive team environment
• Learn valuable skills in shipping, printing, retail sales, customer service, and small business operations
• Work with a diverse customer base including local residents, professionals, and small business owners