Retail Sales Associate / Customer Service

Responsibilities

• Informing all clients about the benefits of the Elements Wellness Program, a no hassle membership plan
• Following our proven sales process to enroll clients into the Elements Wellness Program
• Being the first and final face of hospitality, whether on the phone or in the studio
• Ensuring the client appointment paperwork and payment process is brief, painless, and accurate
• Working as a team with our Managers and Massage Therapists to create an environment where clients are the center of the world
• Reviewing the schedule for the day and prep for each client
• Daily call confirmations and/or cancellations as needed
• Overall cleanliness of studio - light cleaning including mopping floors, wiping down windows, cleaning washrooms etc
• Having a professional phone voice and appearance

Qualifications

• Ability to follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty
• The right candidate must like talking, but more important, love listening to all new clients, established clients, and prospective clients
• The right candidate can turn every incident of client criticism to a story of great customer service
• Prior retail sales experience preferred; selling memberships or services in-person to potential clients
• Customer Service in a spa-like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution
• Familiarity with modern office tools and systems; scheduling and payments are all processed with easy-to-learn computer programs
• Driven to create the best work environment for the employees and the best experiences for the client
• Detail oriented and organized
• Plans steps ahead to prepare for every situation
• Friendly and welcoming voice
• Shifts we are looking to fill: Mondays 9am-3pm, Tuesdays 9am - 3pm, Wednesdays 3pm - 9 pm, Fridays 3pm - 9 pm, Saturdays 12pm - 7/8pm
• Also looking for candidates that have some flexibility for request off days

Benefits

• Training shifts are usually scheduled for 2 weeks during Tues-Sat morning/afternoon, after that you will taper off to work independently or alongside another front desk associate without guide from a manager
• Retirement Fund 3% matched by employer
• Paid training
• Health insurance contribution for full time employees
• 1 free massage service a month

Schedule

Mondays 9am-3pm
Tuesdays 9am - 3pm
Wednesdays 3pm - 9 pm
​Fridays 3pm - 9 pm
Saturdays 12pm - 7/8pm

Also looking for candidates that have some flexibility for request off days