Retail Sales Associate - 2415

We are seeking entry-level, full-time sales associates in our pawn store locations nationwide. The Pawnbroker / Retail Sales Associate partners with the entire staff to ensure customer service on both the lending and retail sides of the business.

Pay

$11.00 to $13.00 per hour plus commission. Associates can earn up to 8% on transactions, averaging an additional $1.40 per hour on top of the hourly rate.

Benefits

• Comprehensive medical, dental, vision, life, supplemental, and other voluntary insurance options (eligibility required).
• Earned Wage Access program available from the second day of employment—withdraw up to 50% of earned wages up to seven times per payroll cycle.
• Paid vacation: one week after six months, two weeks after one year, and increasing up to 120 hours after five years (adjusted per state/local requirements).
• Sick/personal time: 8 hours after six months, 16 hours annually thereafter, increasing to 24 hours after five years (adjusted per state/local requirements).
• Employee discounts starting on the first day of employment.
• Tuition reimbursement up to $2,000 per year for eligible full-time employees.
• Access to over 10,000 discounts from 1,000+ companies through FirstCash Perks.
• Auto-enrollment in the FirstCash 401k program after six months of employment.
• Access to the FirstCash Pet Insurance program.

Responsibilities

• Greet and interact with customers to develop rapport and recommend financial solutions.
• Perform non-management open/close procedures.
• Maintain a clean, stocked sales floor and merchandise displays.
• Process sales and loan transactions in compliance with company policies and regulations.
• Handle cash and negotiable items according to established procedures.
• Answer incoming calls per company standards.
• Communicate legal aspects of pawn and buy transactions to customers.
• Collaborate with coworkers to create a positive customer experience.
• Complete assigned training.
• Assist with customer inquiries and problem resolution.
• Work with jewelry, electronics, tools, firearms (in FFL locations), and general merchandise.
• Perform other related duties as assigned.

Requirements

• Must be 18 years or older.
• High school diploma, GED, or equivalent experience.
• Ability to lift/carry up to 50 pounds and perform duties for extended periods, including standing, stooping, walking, climbing, pushing, and pulling.
• Ability to work with firearms and become firearms certified.
• Willingness to assist customers outside the building (e.g., parking lots, exterior storage).
• Strong customer service orientation and teamwork skills.
• Ability to multi-task in a fast-paced environment.
• Proficiency in basic math and cash handling (experience preferred).
• Flexibility to work in multiple locations and a variable retail schedule, including weekends and holidays.
• Computer literacy and ability to operate POS systems and office machines.

Bilingual applicants are encouraged to apply.