RETAIL SALES AND MERCHANDISING SUPERVISOR

About the role

Micro Center is the nation’s leading computer and electronic device big-box retailer, offering an industry-leading selection of premier computer products and a knowledgeable staff. We are seeking a self-motivated, results-oriented Retail Sales and Merchandising Supervisor to uphold our commitment to exceptional customer service and long-term relationships.

Responsibilities

• Lead sales floor activities to ensure associates greet customers and present credible product solutions, maintaining high customer satisfaction standards.
• Oversee execution of ad set and visual merchandising standards within the department.
• Supervise freight flow, merchandise processing, cycle counts, and inventory control to track company assets.
• Participate in department staffing, training, and scheduling to ensure competent associates are hired and properly servicing customers.
• Provide regular coaching and feedback to associates on sales presentation, customer satisfaction, visual merchandising, and performance expectations.
• Lead open and close procedures and serve as floor leader or manager-in-charge during the absence of store managers.
• Maintain loss prevention awareness and assist in preparing for physical inventory.
• Partner with senior management and/or Regional HR Manager to handle human resource issues according to guidelines.
• Perform other assigned duties and tasks.

Requirements

• High school diploma required; proficiency in Microsoft Office.
• Two or more years of experience in a retail sales environment with direct accountability for sales, customer service targets, and merchandising standards, preferably in a lead or supervisory capacity.
• Ability to communicate professionally, handle multiple customers simultaneously, and relate to people with varying levels of technical expertise.
• Physical requirements: lift up to 50 lbs. and stand for prolonged periods.

Schedule

Shifts include hours before and after store operating hours and may involve mornings, nights, weekends, and holidays.

Benefits

• Medical, dental, and vision benefits for regular full-time associates.
• Employee discount, including a friends & family discount program.
• Tuition reimbursement and education discounts.
• Paid time off for regular associates.
• 401K plan with company match.
• Esteemed vendor and company job training.
• Career advancement opportunities.

Pay

Salary range starting at $63,000 plus, depending on experience.