RETAIL SALES AND MERCHANDISING SUPERVISOR

About the role

Micro Center is the nation’s leading computer and electronic device big-box retailer, offering an industry-leading selection of over 40,000 premier computer products and a highly knowledgeable staff. We are passionate about customer service and developing long-term customer relationships, seeking self-motivated, results-oriented individuals committed to these values.

Responsibilities

• Lead sales floor efforts to ensure associates greet customers and present credible product solutions while meeting customer satisfaction standards.
• Oversee execution of ad set and visual merchandising standards within the department.
• Supervise freight flow, merchandise processing, cycle counts, and inventory control to track company assets.
• Participate in department staffing, training, and scheduling to ensure competent associates are hired and properly service customers; escalate issues to management.
• Provide regular coaching and feedback to associates on sales presentation, customer satisfaction, visual merchandising, and performance expectations.
• Lead open and close procedures and serve as floor leader or manager-in-charge during the absence of store managers.
• Maintain loss prevention awareness and assist in preparing for physical inventory.
• Partner with senior management and/or Regional HR to handle human resource issues according to guidelines.
• Perform other assigned duties and tasks.

Requirements

• High school diploma required; proficiency in Microsoft Office.
• Two or more years of retail sales experience with direct accountability for sales, customer service targets, and merchandising standards, preferably in a lead or supervisory capacity.
• Ability to communicate professionally, handle multiple customers simultaneously, and relate to people with varying levels of technical expertise.
• Physical requirements: lift up to 50 lbs. and stand for prolonged periods.
• Availability for shifts including mornings, nights, weekends, and holidays, often before or after store hours.

Benefits

• Flexible schedules and excellent pay (salary range starting at $70,304).
• Medical, dental, and vision benefits for regular full-time associates.
• Employee discount, including a Friends & Family Discount Program.
• Tuition reimbursement and education discounts.
• Paid time off for regular associates.
• 401K plan with company match.
• Esteemed vendor and company job training.
• Career advancement opportunities.

About the company

At Micro Center, we empower employees to set ambitious goals and advance their careers through hard work and achievement. Our teams consist of motivated individuals who thrive on customer commitment, competitive spirit, and loyalty. Micro Center is an Equal Opportunity Employer.