Retail Office Manager | Mahan

About the role

The Retail Office Manager is responsible for leading a team in a retail banking environment, fostering a culture of exceptional client experience, and managing day-to-day operations.

Responsibilities

• Foster strong, loyal relationships between clients and our brand.
• Enhance the client experience through care and passion at every touchpoint.
• Provide leadership to drive a culture that focuses on associate engagement and retention.
• Interview, hire, and manage all approved positions with administrative support from Human Resources as needed.
• Ensure adherence to all tasks identified in the Office Certification Guide in coordination with the Retail Assistant Office Manager, when applicable.
• Maintain Performance Standards for applicable office associates, ensuring timely adherence to policy and procedures.
• Manage budgetary expenses including Rewards and Recognition, PR Pool Funds, FMI and other office expenses.
• Supervise office security and associate/client safety.
• Oversee office maintenance and repair requests.
• Assist with research and resolution of client issues/complaints.
• Participate in community organizations and events.
• Support the manager and department colleagues.
• Attend management meetings as required.
• Provide oversight of key/combo log.
• Complete all assigned/required Bank training within established timelines.
• Initiate and follow up of office maintenance and repair requests.
• Manage PTO schedule to safeguard against staffing shortages.
• Oversee office security including open and close procedures, dual control, all-clear signal, alarm testing, etc.
• Work the daily Insufficient/Returned Items prior to the daily cutoff.
• Manage the appearance of the office as to branding, display of marketing materials and general appearance.
• Manage cash management and all vault and transaction-related activities.
• Provide leadership promoting, motivating, and coaching referral activities.
• Ensure ongoing team training and timely completion of all Bank-sponsored meetings/training/courses related to products/services and other initiatives.
• Deliver a strong leadership style that effectively balances coaching and mentoring with expectation-setting and measurement.
• Develop teamwork, share knowledge, instill trust, and set clear and concise expectations for consistency across the Bank.
• Exhibit a high level of professionalism coupled with a strong work ethic.
• Provide client with information on Bank products and services, rates, service charges, restrictions and other relevant account information while delivering an exemplary client experience.
• Responsible for working the daily Insufficient/Returned Items prior to the daily cutoff.
• Manage budgetary expenses including Rewards and Recognition, PR Pool Funds, FMI and other office expenses, processes expenses for payment.
• Manage PTO schedule to safeguard against staffing shortages in the office and ensures adherence to the annual 5 consecutive days requirement.
• Oversee office security and associate/client safety including adherence to all related policy and procedures, Automobile Accident Report, Property Loss Report, Public Liability Accident Report, Currency Transport, Monthly Security Testing, etc.
• Initiate and follow up of office maintenance and repair requests.
• Assist with research and resolution of client issues/complaints, initiating client contact if appropriate and escalation to management as needed.
• Participate in community organizations and events to generate goodwill and business development opportunities.
• Supervise office security including open and close procedures, dual control, all-clear signal, alarm testing, etc.

Requirements

• Associate’s or Bachelor’s degree in business or finance from an accredited college required.
• Relevant experience may substitute for the education requirement.

Skills

• Effective written and oral communication skills to positively engage clients and prospective clients.
• Strong leadership, organizational and time management skills.
• The ability to exercise sound and reasonable judgment.
• Demonstrable business development and leadership skills.
• Banking experience preferred.
• Proficiency in Word and Excel software.
• Familiarity of Jack Henry Xperience, preferred.
• Experience with a customer relationship management system is a plus.
• Preferred use and/or understanding of Capital City Bank products and services.

Qualifications

• Effective written and oral communication skills to positively engage clients and prospective clients.
• Strong leadership, organizational and time management skills.
• The ability to exercise sound and reasonable judgment.
• Demonstrable business development and leadership skills.
• Banking experience preferred.
• Proficiency in Word and Excel software.
• Familiarity of Jack Henry Xperience, preferred.
• Experience with a customer relationship management system is a plus.
• Preferred use and/or understanding of Capital City Bank products and services.

Benefits

Medical, Dental and Vision
Life Insurance
401(k) with Matching
Flexible Spending Accounts
Tuition Assistance
Stock Purchase
Discounts on Products and Services

Pay

Competitive salary based on experience and qualifications.

Schedule

Full Time - M-F 40 hours