Retail Market Manager - Western CT

About the role

This role contributes to TD Bank U.S.'s overall strategic goals by leading the financial performance, client experience and operational efficiency of bank locations within a specific geographic area. This leadership role is accountable to drive consistent execution of behaviors and outcomes in Managers to achieve financial performance, client experience and operational efficiency.

Responsibilities

• Develops and executes regional-level strategies to meet sales and revenue targets.
• Drives the growth of deposits, loans, and other retail banking products.
• Identifies and capitalizes on regional opportunities to expand client base.
• Oversees and leads a network of diverse financial centers while monitoring and evaluating performance and growing talent, developing skills and capabilities to achieve career goals, leading by example in promoting company values and culture, supporting project/initiative success, and achieving business results.
• Learns and applies a risk mindset while understanding and operating within the risk appetite for TD.
• Ensures compliance with regulatory and internal standards and fosters a culture of ethical behavior.
• Addresses areas of risk concern and non-adherence to policy/procedure with teams.
• Acts as an owner to address concerns, coach, and follows up to inspect remediation.
• Ensures a consistent, high-quality client experience across all locations, oversees the implementation of client-focused initiatives and programs, analyzes customer feedback and region/market trends to refine service delivery.
• Leads a region of consistent customer service behaviors to deliver TD's brand promise, making it easy to bank with TD when and how they want.
• Focuses on providing personalized connected experiences while addressing customer irritants and complaints in a timely and effective manner and offering appropriate solutions to meet the client needs.
• Supports financial growth by collaborating with partners (Commercial, Small Business, Wealth etc.) and other lines of business by developing awareness of TD in the local community.
• Acts as point of escalation/contact within the Region for issues raised from clients, other internal groups and/or partners, and ensures swift resolution.
• Builds strong relationships with local communities to enhance the bank's presence. Represents the bank at community events, networking opportunities, and business forums.
• Fosters partnerships with local businesses and organizations to drive growth.
• Identifies growth opportunities, region/market trends and competitive challenges.
• Collaborates with marketing to develop regional campaigns.
• Reinforces a culture where we make a difference within the community by serving on boards and fostering engagement in volunteering, financial education etc.
• Leads a team that is dedicated to our Clients, Communities and Colleagues, to inclusion and diversity, and to our environment.

  Requirements

  • Undergraduate degree or equivalent experience.
  • 10+ years of relevant work experience in a retail banking, financial institution preferred.
  • 5+ years of management experience preferably in a retail banking environment with consumer lending experience preferred.
  • Previous sales and business development experience.
  • Exhibits strong leadership competencies, Client centricity, business acumen & judgement, delivery excellence, operational excellence, technology acumen, inclusive talent development and can make impact.
  • Strong understanding of financial center operations, policies, and procedures.
  • Prioritizes multi-tasking in a fast-paced sales environment.
  • Prioritizes proven ability to negotiate, manage relationships and influence across business lines.

  Qualifications

  • Education: Undergraduate degree or equivalent experience.
  • Experience: 10+ years of relevant work experience in a retail banking, financial institution preferred.
  • Management experience: 5+ years of management experience preferably in a retail banking environment with consumer lending experience preferred.
  • Skills: Previous sales and business development experience, exhibits strong leadership competencies, Client centricity, business acumen & judgement, delivery excellence, operational excellence, technology acumen, inclusive talent development and can make impact, strong understanding of financial center operations, policies, and procedures, prioritizes multi-tasking in a fast-paced sales environment, prioritizes proven ability to negotiate, manage relationships and influence across business lines.

  Skills

  • People management leadership.
  • Develops and executes regional-level strategies.
  • Financial performance, client experience and operational efficiency.
  • Leadership in a retail banking environment.
  • Consumer lending experience.
  • Sales and business development experience.
  • People management.
  • Client centricity.
  • Business acumen & judgement.
  • Delivery excellence.
  • Operational excellence.
  • Technology acumen.
  • Inclusive talent development.
  • Strong understanding of financial center operations, policies, and procedures.
  • Prioritizes multi-tasking in a fast-paced sales environment.
  • Prioritizes proven ability to negotiate, manage relationships and influence across business lines.

  Benefits

  Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

  Pay

  $170,000 - $210,000 USD

  Schedule

  Hours 40