Retail Market Manager
LS Solutions · Knoxville, TN · 2 days ago
SalesFull-time
About the role
The Retail Market Manager leads and develops a high-performing Banking Center team to achieve balanced results across retail banking functions.
Responsibilities
- Provide strategic leadership by coaching, managing, and aligning goals with organizational strategy.
- Drive growth through advice-driven sales, client relationship management, and cross-selling.
- Ensure exceptional customer experiences, resolve escalated issues, and enhance client satisfaction.
- Recruit, train, motivate, and evaluate team members, fostering a collaborative and inclusive culture.
- Maintain operational integrity by ensuring compliance with regulations, managing risks, and overseeing processes for efficiency.
- Lead internal audits, manage credit and loan exceptions, and implement risk mitigation practices.
- Monitor operational metrics and promote a positive work environment aligned with company culture.
- Supervise personnel, ensure regulatory compliance, and manage operational risks.
Qualifications
- Bachelor’s degree with 4-6 years of experience, including 3+ years of high sales performance.
- Strong communication, emotional intelligence, change management, and leadership skills.
- Proficiency in Microsoft Office required.
- Ability to support multiple banking centers and meet background and regulatory standards.
- No specific licenses required.