Retail Market Manager

Responsibilities

• Coaches and manages Banking Center Managers and teams to execute strategic initiatives, driving growth and profitability within the retail banking market.
• Provides visionary leadership, fosters a customer-focused culture, collaborates with peers, and models a positive work environment to enhance associate engagement and community involvement.
• Implements advice-driven sales processes, sets and achieves growth goals, utilizes sales tools to monitor performance, and fosters relationships with clients and partners to expand the client base.
• Identifies cross-selling opportunities and ensures financial targets are met.
• Ensures exceptional service across banking centers, enhances client engagement and satisfaction, and resolves escalated issues to maintain a positive reputation.
• Recruits, trains, coaches, and develops high-performing teams, promoting collaboration, trust, and professional growth.
• Communicates effectively about organizational changes and fosters an inclusive, motivating environment.
• Ensures operational integrity, compliance with regulations, manages credit and loan exceptions, and leads audits to adhere to policies and minimize risks.
• Oversees processes and workflows for efficiency, monitors operational metrics, and implements improvements to optimize performance and reduce costs.

Qualifications

Bachelor's degree with 4-6 years of experience, including 3+ years of high sales performance, and the ability to perform essential duties satisfactorily.