Retail FT Custom Framing Manager Baltimore Area

About the role

Lead and coach a team of framers focusing on building customer relationships while creating custom framing solutions for art.

Responsibilities

• Drive custom framing sales and assist customers in creating memorable framing solutions for their art.
• Develop and coach the team to sell effectively.
• Plan workload in partnership with the Store Manager to deliver high-quality custom framing solutions on time.
• Achieve and manage team KPIs, including sales and production workload planning.
• Manage inventory and execute shrink and safety programs as assigned.
• Serve as Manager on Duty (MOD).
• Support interviewing, on-boarding, coaching, observing, and training of new Team members; participate in Talent Development and Performance Management activities.
• Collaborate with MODs daily on framing and other tasks.
• Interact positively with colleagues and customers, maintaining a respectful and positive attitude.
• Participate in truck unloading and stocking processes, ensuring compliance with standards and budget.
• Follow Standard Operating Procedures (SOPs) and maintain a safe work environment.
• Engage with customers, help locate products, and provide solutions.
• Assist with Omni-channel processes as needed.

Requirements

• Basic computer skills.
• Previous custom framing experience preferred.
• Retail management experience preferred.
• Experience leading a sales team.
• Regular bending, lifting, carrying, reaching, stretching, standing for long periods, and working with heavy boxes and accessing high shelves.

Qualifications

• High school diploma or equivalent.
• At least 1 year of relevant experience in a retail or customer service environment.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Knowledge of standard framing techniques and materials.

Skills

• Customer service skills.
• Team leadership and coaching abilities.
• Problem-solving and decision-making skills.
• Time management and organizational skills.
• Ability to work in a fast-paced, dynamic environment.

Benefits

The Michaels Companies, Inc. offers a comprehensive benefits package including health insurance, paid time off, tuition assistance, employee discounts, and more. For more details, visit mikbenefits.com.

Pay

Total Base Pay Range: $16.00 - $22.20

Schedule

Work hours include nights, weekends, and early mornings.