Retail Department Manager Custom Framing

About the role

Lead and coach a team of framers focusing on building customer relationships while creating custom framing solutions for art.

Responsibilities

• Drive custom framing sales and assist customers in creating memorable framing solutions for their art.
• Develop and coach the team to sell effectively.
• Plan workload in partnership with the Store Manager to deliver high-quality custom framing solutions on time.
• Achieve and manage team KPIs, including sales and production workload.
• Manage inventory and execute shrink and safety programs as assigned.
• Serve as Manager on Duty (MOD).
• Interview, on-board, train, and support new Team members; participate in performance management activities.
• Collaborate with MODs daily on framing and other tasks.
• Interact positively with colleagues and customers, maintaining a respectful and positive attitude.
• Participate in truck unloading and stocking processes, ensuring compliance with standards and budgets.
• Follow Standard Operating Procedures (SOPs) and maintain a safe work environment.
• Help customers, locate products, and provide solutions.
• Assist with Omni-channel processes as needed.

Requirements

Basic computer skills. Previous custom framing experience preferred. Retail management experience and previous sales team leadership experience are preferred.

Qualifications

Ability to move throughout the store, stand for long periods, lift heavy boxes and frames, and access high shelves by ladder or similar equipment.

Skills

Customer service skills, problem-solving abilities, teamwork, and effective communication.

Benefits

Health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and more.

Pay

$17.25 - $22.80 per hour.

Schedule

Nights, weekends, and early mornings may be required.