Retail Custom Framing Manager

Major Activities

• Lead and coach a team of framers focusing on building customer relationships and creating custom framing solutions.
• Drive custom framing sales and assist customers in creating memorable framing solutions for their art.
• Develop and coach the team to sell effectively.
• Plan workload in partnership with the Store Manager to deliver high-quality custom framing solutions on time.
• Achieve and manage team KPIs, and manage framing team performance.
• Review sales and production workload, build plans, and manage sales floor time for networking.
• Manage and execute inventory management processes as assigned.
• Manage and execute shrink and safety programs.
• Serve as Manager on Duty (MOD).
• Assist with interviewing, on-boarding, coaching, observing, and training of new Team members; support Talent Development activities; participate in Performance Management activities; utilize leadership competencies for self-development.
• Partner with MOD’s daily on framing and other tasks.
• Interact with others in an accepting and respectful manner; remain positive and respectful; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for others.
• Participate in truck un-loading and stocking processes to ensure compliance with standards and budget.
• Follow Standard Operating Procedures (SOPs) and Company programs and maintain a safe environment.
• Acknowledge customers, help locate product, and provide solutions.
• Assist with Omni-channel processes.

Physical Requirements

• Regular bending, lifting, carrying, reaching, and stretching.
• Ability to move throughout the store.
• Ability to remain standing for long periods of time.
• Lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment.

Work Environment

• Public retail store setting taking care of customers.
• All public areas are climate controlled.
• Some stock rooms may not be climate controlled.
• Sometimes work outdoors if assigned to retrieve shopping carts or while unloading trucks.
• Frame shop contains glass cutter and heat press.
• Work hours include nights, weekends, and early mornings.