Custom Framing Manager FT

About the role

Lead and coach a team of framers focusing on building customer relationships while creating custom framing solutions for art. Drive custom framing sales and assist customers in crafting memorable framing solutions.

Responsibilities

• Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements.
• Ensure execution of Company policies and standards; hold team accountable for store conditions and results.
• Develop and coach the team selling behaviors.
• Deliver high-quality custom framing solutions to customers on time by planning workload in partnership with the Store Manager.
• Achieve KPI’s and manage the framing team to achieve their role KPI’s.
• Review sales and production workload and build plans and sales floor time for networking.
• Manage and execute inventory management processes as assigned.
• Manage and execute shrink and safety programs.
• Serve as Manager on Duty (MOD).
• Assist with interviewing, on-boarding, coaching, observing, and training of new Team members; support with Talent Development activities; participate in Performance Mgmt. activities of your team; utilize the leadership competencies for continued self-development.
• Partners with MOD’s daily on the expectations of framing and other framers.
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for others.
• Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget.
• Follow Standard Operating Procedures (SOPs) and Company programs and ensure a safe environment.
• Acknowledge customers, help locate product, and provide solutions.
• Assist with Omni channel processes.

Requirements

• Basic computer skills.
• Previous custom framing experience preferred.
• Retail management experience preferred.
• Experience leading a sales team.

Qualifications

• Regular bending, lifting, carrying, reaching, and stretching.
• Ability to move throughout the store and stand for long periods.
• Ability to lift heavy boxes and frames and access high shelves by ladder or similar equipment.

Skills

• Customer service skills.
• Team leadership and coaching skills.
• Inventory management.
• Time management and planning skills.
• Problem-solving and decision-making abilities.

Benefits

At The Michaels Companies Inc., we offer a comprehensive benefits package including health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and more. For more information, visit www.michaels.com.

Pay

Compensation is commensurate with experience.

Schedule

Work hours include nights, weekends, and early mornings.

Contact Information

If you need help performing these functions of your job, please contact the supervisor. For more information about Michaels’ benefits, visit www.michaels.com. For more information about Michaels’ commitment to diversity and inclusion, visit www.michaels.com/diversity.