Custom Framing Manager

About the role

Lead and coach a team of framers focusing on building customer relationships while creating custom framing solutions for art. Drive custom framing sales and assist customers in crafting memorable framing solutions.

Responsibilities

• Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements.
• Ensure execution of Company policies and standards; hold team accountable for store conditions and results.
• Develop and coach the team selling behaviors.
• Deliver high-quality custom framing solutions to customers on time by planning workload in partnership with the Store Manager.
• Achieve and manage the framing team to meet their role Key Performance Indicators (KPI’s).
• Review sales and production workload and build plans and sales floor time for networking.
• Manage and execute inventory management processes as assigned.
• Manage and execute shrink and safety programs.
• Serve as Manager on Duty (MOD).
• Assist with interviewing, on-boarding, coaching, observing, and training of new Team members; support with Talent Development activities; participate in Performance Management activities of your team; utilize the leadership competencies for continued self-development.
• Partners with MOD’s daily on the expectations of framing and other framers.
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for others.
• Follow Standard Operating Procedures (SOPs) and Company programs and ensure a safe environment.
• Acknowledge customers, help locate product and provide solutions.
• Assist with Omni channel processes.

Requirements

• Basic computer skills.
• Previous custom framing experience preferred.
• Retail management experience preferred.
• Experience leading a sales team.

Qualifications

• Regular bending, lifting, carrying, reaching and stretching.
• Ability to move throughout the store.
• Ability to remain standing for long periods of time.
• Lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment.

Skills

• Customer service skills.
• Team leadership skills.
• Problem-solving skills.
• Time management skills.

Benefits

The Michaels Companies, Inc. offers a comprehensive benefits package including health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and more. For more information, visit mikbenefits.com.

Pay

Total Base Pay Range For This Position: $17.50 - $23.00

Schedule

Work hours include nights, weekends, and early mornings.

Contact Information

To apply, contact Customer Care at 1-800-642-4235 (1800-MICHAEL).

Equal Opportunity Employer

Michaels is an Equal Opportunity Employer. We are committed to the full inclusion of all qualified individuals. For more information, visit mikbenefits.com.