Custom Framing Manager

About the role

Lead and coach a team of framers focusing on building customer relationships and creating custom framing solutions for art. Drive custom framing sales and assist customers in crafting memorable framing solutions.

Responsibilities

• Lead and manage team adherence to Standard Operating Procedures (SOP’s) and company programs to ensure compliance with applicable laws and requirements.
• Coach and develop the team in selling behaviors.
• Plan and deliver high-quality custom framing solutions to customers on time, collaborating with the Store Manager.
• Achieve individual and team Key Performance Indicators (KPI’s).
• Manage inventory and execute shrink and safety programs as assigned.
• Serve as Manager on Duty (MOD), assisting with interviewing, on-boarding, coaching, observing, and training new team members.
• Participate in the truck un-load and stocking processes, ensuring compliance with standards and budget.
• Follow Standard Operating Procedures (SOPs) and company programs, maintaining a safe work environment.
• Engage positively with customers, helping locate products, and providing solutions.
• Support with Omni-channel processes as needed.

Qualifications

• Basic computer skills.
• Previous custom framing experience preferred.
• Retail management experience preferred.
• Experience leading a sales team.

Physical Requirements

• Regular bending, lifting, carrying, reaching, and stretching.
• Ability to move throughout the store and stand for long periods.
• Lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment.

Other Duties As Assigned

Perform other duties as assigned.

Pay

Competitive compensation package including a 401(k) with employer match, medical, dental, and vision coverage, and various other benefits.

Schedule

Nights, weekends, and early mornings may be required.