Retail Framing Manager

About the role

Lead and coach a team of framers focusing on building customer relationships while creating custom framing solutions for art.

Responsibilities

• Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements;
• Ensure execution of Company policies and standards;
• Hold team accountable for store conditions and results;
• Develop and coach the team selling behaviors;
• Deliver high-quality custom framing solutions to customers on time by planning workload in partnership with the Store Manager;
• Achieve your Key Performance Indicators (KPI’s) and manage the framing team to achieve their role KPI’s;
• Review sales and production workload and build plans and sales floor time for networking;
• Manage and execute the inventory management processes as assigned;
• Manage and execute shrink and safety programs;
• Serve as Manager on Duty (MOD);
• Assist with interviewing, on-boarding, coaching, observing and training of new Team members; support with Talent Development activities; participate in Performance Management activities of your team; utilize the leadership competencies for continued self-development;
• Partners with MOD’s daily on the expectations of framing and other framers;
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for others;
• Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget;
• Follow Standard Operating Procedures (SOPs) and Company programs and ensure a safe environment;
• Acknowledge customers, help locate product and provide solutions;
• Assist with Omni channel processes.

Requirements

Basic computer skills;

Previous custom framing experience is preferred;

Retail management experience;

Experience leading a sales team;

Physical Requirements

• Regular bending, lifting, carrying, reaching and stretching;
• Ability to move throughout the store;
• Ability to remain standing for long periods of time;
• Lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment;

Other Duties As Assigned

Regularly interact with customers, assist with Omni channel processes, and follow Standard Operating Procedures (SOPs) and Company programs.