Framing Manager (Retail)

About the role

Lead and coach a team of framers focusing on building customer relationships while creating custom framing solutions for art. Drive custom framing sales and assist customers in crafting memorable framing solutions.

Responsibilities

• Lead and manage team adherence to Standard Operating Procedures (SOPs) and company programs to ensure compliance with applicable laws and requirements.
• Coach and develop the team's selling behaviors.
• Plan and deliver high-quality custom framing solutions to customers on time, collaborating with the Store Manager.
• Achieve and manage team Key Performance Indicators (KPIs).
• Manage and execute inventory management processes as assigned.
• Manage and execute shrink and safety programs.
• Serve as Manager on Duty (MOD).
• Support with interviewing, on-boarding, coaching, observing, and training of new Team members; participate in Talent Development and Performance Management activities.
• Interact positively with colleagues and customers, maintaining a positive image and serving as a role model.
• Engage in truck un-loading and stocking processes, ensuring compliance with standards and budget.
• Follow Standard Operating Procedures (SOPs) and company programs, maintaining a safe work environment.
• Communicate with customers, help locate products, and provide solutions.
• Participate in Omni-channel processes as needed.

Requirements

• Basic computer skills.
• Previous custom framing experience preferred.
• Retail management experience preferred.
• Experience leading a sales team.

Qualifications

• Regular bending, lifting, carrying, reaching, and stretching.
• Ability to stand for long periods.
• Lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment.
• Work in public retail store settings, including evenings, weekends, and early mornings.

Skills

• Customer service skills.
• Team leadership and coaching skills.
• Problem-solving and decision-making abilities.
• Effective communication and interpersonal skills.

Benefits

Michaels offers a comprehensive benefits package including:

• 401(k) with employer match
• Employee Assistance Program
• Medical, dental, and vision coverage
• Telerehabilitation services
• Flexible spending accounts
• Commuter benefits
• Tuition assistance
• Adoption assistance
• Voluntary insurance options

Pay

Compensation is commensurate with experience.

Schedule

Hours vary based on business needs, including evenings, weekends, and early mornings.