Framing Manager

About the role

Lead and coach a team of framers focusing on building customer relationships while creating custom framing solutions for art.

Responsibilities

• Drive custom framing sales and assist customers in creating memorable framing solutions for their art.
• Develop and coach the team on selling behaviors.
• Plan workload in partnership with the Store Manager to deliver high-quality custom framing solutions on time.
• Achie and manage team KPIs and frame team performance.
• Review sales and production workload, build plans, and manage sales floor time for networking.
• Manage and execute inventory management processes as assigned.
• Manage and execute shrink and safety programs.
• Serve as Manager on Duty (MOD).
• Support with interviewing, on-boarding, coaching, observing, and training of new Team members; participate in Talent Development and Performance Management activities.
• Interact with others in an accepting and respectful manner; remain positive and respectful; promote commitment to the organization's vision and values; project a positive image and serve as a role model for others.
• Participate in truck un-load and stocking processes to ensure standards are followed and completed within budget.
• Follow Standard Operating Procedures (SOPs) and Company programs and maintain a safe environment.
• Assist with Omni channel processes.

Requirements

• Basic computer skills.
• Previous custom framing experience preferred.
• Retail management experience preferred.
• Experience leading a sales team.

Qualifications

• Regular bending, lifting, carrying, reaching, and stretching.
• Ability to move throughout the store and stand for long periods.
• Ability to lift heavy boxes and frames and access high shelves by ladder or similar equipment.

Skills

• Customer service skills.
• Team leadership and coaching skills.
• Inventory management skills.
• Performance management skills.

Benefits

At the Michaels Companies Inc., we offer a comprehensive benefits package including health insurance, paid time off, tuition assistance, employee discounts, and more. For more information, visit mikbenefits.com.

Pay

Total Base Pay Range For This Position: $17.75 - $23.10

Schedule

Work hours include nights, weekends, and early mornings.