framing manager

Major Activities

• Lead and coach a team of framers focusing on building customer relationships and creating custom framing solutions.
• Drive custom framing sales and assist customers in creating memorable framing solutions for their art.
• Develop and coach the team to sell effectively.
• Plan workload in partnership with the Store Manager to deliver high-quality custom framing solutions on time.
• Achieve and manage team KPIs, including sales and production workload.
• Manage inventory and execute shrink and safety programs as assigned.
• Serve as Manager on Duty (MOD).
• Interview, on-board, coach, observe, and train new Team members; support Talent Development activities; participate in Performance Management activities; utilize leadership competencies for self-development.
• Partner with MODs daily on framing and other tasks.
• Interact positively with colleagues and customers, maintaining a respectful and positive attitude.
• Participate in truck unloading and stocking processes, ensuring compliance with standards and budget.
• Follow Standard Operating Procedures (SOPs) and company programs to maintain a safe work environment.
• Help customers, locate products, and provide solutions.
• Assist with Omni-channel processes as needed.

Physical Requirements

• Regular bending, lifting, carrying, reaching, and stretching.
• Ability to stand for long periods.
• Lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment.

Work Environment

• Public retail store setting.
• Climate-controlled public areas and some stock rooms.
• Outdoor work if assigned (e.g., retrieving shopping carts, unloading trucks).
• Frame shop contains glass cutter and heat press.
• Work hours include nights, weekends, and early mornings.

Minimum Type of Experience Required

• Basic computer skills.
• Previous custom framing experience preferred.
• Retail management experience preferred.
• Experience leading a sales team.

Preferred Type of Experience

• Custom framing experience.
• Retail management experience.
• Experience leading a sales team.

Other Duties As Assigned

Includes but is not limited to assisting with interviewing, on-boarding, coaching, observing, and training of new Team members; participating in Talent Development activities; engaging in Performance Management activities; utilizing leadership competencies for self-development; partnering with Managers on Duty (MODs) on framing and other tasks; interacting positively with colleagues and customers; participating in truck unloading and stocking processes; following Standard Operating Procedures (SOPs) and company programs to maintain a safe work environment; helping customers, locating products, and providing solutions; assisting with Omni-channel processes as needed.