Retail Design and Sales Consultant

About the role

Named America's #1 Premium Furniture Retailer by Newsweek, Ethan Allen is a leading interior design destination combining state-of-the-art technology with personal service. After more than 90 profitable years in business, we still make about 75% of our custom-crafted products in our North American workshops and have an enduring reputation for quality and craftsmanship.

Responsibilities

• Create design solutions that are consistent with the customer’s preference and budget.
• Sell Ethan Allen’s products and services.
• Represent the Ethan Allen brand in all customer interactions.
• When in the design center professionally greet customers to establish rapport and obtain appointments and in-home consultations.
• Customarily and regularly make home calls to evaluate the customer’s needs and provide a total individualized design solution that closes the sale.
• Utilize grassroots marketing and a variety of social media platforms to develop and grow the business.
• Educate customers about the complimentary design service Ethan Allen provides, offering as little or as much design service as a customer desires.
• Stay current on design and color trends to create fashionable design solutions.
• Cook with the team to provide exceptional service to customers, before and after the sale, by promptly keeping customers informed of their order status including any delays.
• Participate as required in all corporate sponsored marketing and training programs.
• Educate customers on all the Ethan Allen sponsored finance options available to them.
• Contribute towards the development and on-going upkeep of the design center’s portfolio.
• Utilize corporate systems and technology to maximize efficiency in designing projects, creating presentations, and providing professional service for the design team’s customers.
• Enter orders utilizing the retail point of sale system.
• Work cooperatively in maintaining a neat and orderly design center projection.
• Work with the Design Center Leader/Design Sales Leader and Design Consultants to develop business plans and grass roots marketing plans to further our market reach and exceed written goals; monitor effectiveness of the plans.
• Provide suggestions to modify plan based on reaching specific goals and objectives.
• Utilize all technology, such as 3-D Room Planner, CRM, Live Chat, etc. to build volume of projects and productive relationships with prospective and current clients.
• Utilize appropriate social media (i.e., Facebook, Instagram, etc.) to heighten own presence as well as Ethan Allen’s presence.
• Continually build relationships with outside talent via social media, such as LinkedIn, to build a network in the market.

Qualifications

• Minimum High School Diploma or equivalent with relevant work experience.
• Minimum of one (1) year of practical interior design experience.
• Bachelor’s degree or equivalent in a design-related field from an accredited institution, desirable.
• Broad knowledge of interior design and effective sales techniques.
• Working knowledge of online sales and design tools.
• Good listening skills with excellent oral and written communication skills also required.
• General understanding of how to utilize social media and grass-roots marketing to develop a book of business.

Skills

• Must be skilled in the use of social media such as blogs, micro-blogs, on-line forum, content sharing web sites and other digital channels established for on-line interaction and connection to promote Ethan Allen’s brand as outlined in Ethan Allen’s Social Media Policy.
• Compensation is incentive based with total compensation determined by commissions earned.

Benefits

• 401(k) plan (with Employer contributions).
• Multiple Medical Plans with Prescription Drug Coverage.
• Health Savings Account (including Employer contributions).
• Dental Plan.
• Vision Plan.
• Basic Group Term Life & Accidental Death & Dismemberment.
• Supplemental Group Term Life & AD&D Insurance.
• Dependent Group Term Life Insurance.
• Short and Long-Term Disability.
• Business Travel Accident Life Insurance.
• Flexible Spending Accounts – Health Care & Dependent Care.
• Commuter Saving Plans – Public Transit & Parking.
• Voluntary Whole Life Insurance.
• Voluntary Critical Care Insurance.
• Voluntary Accident Insurance.
• Employee Assistance Program.

Pay

Our Design Consultants are paid a recoverable draw typically ranging from $30k to $70k annually based on written sales. The potential income for our experienced Design Consultants average $70,000-$115,000/year, with our top writers making $200,000 per year or more.

Schedule

This is a Full-Time position.