Retail Branch Manager

Join a diverse and inclusive team at Woodforest National Bank, a nationally recognized, award-winning bank and one of the strongest in the nation. As a privately owned bank with an Employee Stock Ownership Plan as its largest shareholder, we focus on building relationships and understanding the financial needs of every customer. We give back to our communities through volunteering with local charities and food banks.

About the role

The Retail Branch Manager I is responsible for growing consumer and business customer relationships, community engagement, and in-store partner relationships while delivering the Woodforest Experience to every customer, every day.

Responsibilities

• Achieve branch sales and revenue goals by proactively identifying, marketing, and recommending banking products and services beneficial to the customer.
• Uphold and promote the Woodforest Culture, creating energy around Retail objectives and initiatives.
• Recruit, train, retain, and motivate staff to ensure profitability, sales, customer experience, compliance, and growth objectives for assigned branches within the region.
• Develop and lead innovative strategies to grow, retain, and deepen consumer and business relationships.
• Proactively grow business deposits and loans through inside and outside business calling.
• Enhance customer experience and the bank’s reputation by warmly and sincerely greeting, engaging, and developing relationships with retail partners and customers.
• Embrace and lead a technology-driven customer experience.
• Lead, partner, and execute a community engagement strategy with a Community Development Relationship Manager to be an engaged and intrinsic community partner.
• Inspire and lead team members to reach their full potential.
• Demonstrate flexibility to perform every other duty as assigned.

Requirements

• Proactive in seeking business outside of the branch.
• Inspired, goal-oriented, disciplined team leader with strong interpersonal skills, sales aptitude, and comfort with outside sales.
• Open to direct coaching and feedback.
• Ability to work flexible or extended hours to meet business needs; demonstrated reliability.
• Passion for taking care of people, exhibiting effective problem-solving abilities, and maintaining composure while conveying a positive attitude.
• Knowledge of or ability to quickly learn products, services, policies, procedures, regulatory guidelines, and sales/service processes.
• Ability to maintain the highest level of confidentiality, follow directions, and apply proper policies, procedures, and guidelines.
• Excellent organizational skills with the ability to prioritize workload and multi-task in a fast-paced environment while maintaining accuracy and attention to detail.
• Ability to understand instructions, forms, applications, and be familiar with financial statements and credit reports.

Qualifications

• 5 years of relevant and transferrable sales and/or customer service experience, or a Bachelor’s degree and 3 years of relevant and transferrable sales and/or customer service experience.
• 1 year of experience leading and directing the activities of a sales team.
• Previous in-store banking experience preferred but not required.
• Must be positive and engaging; preference for candidates who reside within our community.
• High School Diploma or equivalent required.

Schedule

Full-time.

Supervisory Responsibility

Responsible and accountable for all personnel and employment decisions at the assigned branch/location.

Travel

Up to 50% or more outside of the branch or as needed by the customer.

Working Conditions

• Standing most of the time, with occasional walking, moving, bending, stooping, or sitting for brief periods.
• Occasionally lifting and carrying items up to 30 lbs.