Retail Branch Manager

About the role

The Retail Branch Manager I position at Woodforest National Bank is responsible for driving sales, fostering customer relationships, and managing a team to achieve branch objectives.

Responsibilities

• Achieve branch sales and revenue goals by proactively identifying, marketing, and recommending banking products and services.
• Create energy around Retail objectives and initiatives as a "Keeper of the Woodforest Culture."
• Recruit, train, retain, and motivate staff to ensure profitability, sales, customer experience, compliance, and growth objectives.
• Grow business deposits and loans through inside and outside business calling.
• Enhance customer experience and the reputation of the Bank by greeting, engaging, and developing relationships with retail partners and customers.
• Lead and execute a community engagement strategy with a Community Development Relationship Manager.
• Inspire and lead team members to reach their full potential.
• Perform every other duty as assigned.

Qualifications

• 5 years of relevant and transferrable sales and/or customer service experience, or a Bachelor’s degree and 3 years of relevant and transferrable sales and/or customer service experience.
• 1 year of experience leading and directing the activities of a sales team.
• Previous instore banking experience is preferred, but not required.
• Positive and engaging personality.

Competencies

• Proactive when seeking business outside of the branch.
• Goal-oriented, disciplined, team leader with strong interpersonal skills, sales aptitude, and comfortable with outside sales.
• Open to direct coaching and feedback.
• Flexible to work flexible or extended working hours to meet business needs; reliable.
• Passionate about taking care of people by exhibiting effective problem-solving abilities, maintaining composure, and conveying a positive attitude.
• Knowledge of products, services, policies, procedures, regulatory guidelines, and the sales/service process.
• High level of confidentiality, following directions, and applying proper policies, procedures, and guidelines.
• Excellent organizational skills with the ability to prioritize workload and multi-task in a fast-paced environment while maintaining accuracy and attention to detail.
• Understanding of instructions, forms, applications, and familiarity with financial statements and credit reports.

Minimum Qualifications/Experience

• 5 years of relevant and transferrable sales and/or customer service experience, or a Bachelor’s degree and 3 years of relevant and transferrable sales and/or customer service experience.
• 1 year of experience leading and directing the activities of a sales team.
• Previous instore banking experience is preferred, but not required.
• Positive and engaging personality.