Retail Branch Manager

About the Bank

Woodforest National Bank is a privately owned, nationally recognized award-winning bank and one of the strongest in the nation. The largest shareholder is our Employee Stock Ownership Plan. We focus on building relationships and discovering opportunities to better serve our communities, understanding the financial needs of every customer. Woodforest is committed to giving back through volunteering with local charities and food banks. By joining Woodforest, you become part of one of the largest employee-owned banks in the country.

Responsibilities

• Achieve branch sales and revenue goals by proactively identifying, marketing, and recommending banking products and services beneficial to the customer.
• Uphold and promote the "Woodforest Culture" while creating energy around Retail objectives and initiatives.
• Recruit, train, retain, and motivate staff to ensure profitability, sales, customer experience, compliance, and growth objectives for assigned branches within the region.
• Develop and lead innovative strategies to grow, retain, and deepen consumer and business relationships.
• Proactively grow business deposits and loans through inside and outside business calling.
• Enhance customer experience and the bank’s reputation by warmly and sincerely greeting, engaging, and developing relationships with retail partners and customers.
• Embrace and lead a technology-driven customer experience.
• Lead, partner, and execute a community engagement strategy with a Community Development Relationship Manager to be an engaged and intrinsic community partner.
• Inspire and lead team members to reach their full potential.
• Demonstrate flexibility to perform every other duty as assigned.

Requirements

• Must be proactive in seeking business outside of the branch.
• Inspired, goal-oriented, disciplined team leader with strong interpersonal skills, sales aptitude, and comfort with outside sales.
• Open to direct coaching and feedback.
• Ability to work flexible or extended hours to meet business needs; demonstrated reliability.
• Passion for taking care of people, exhibiting effective problem-solving abilities, and maintaining composure while conveying a positive attitude.
• Knowledge of or ability to quickly learn products, services, policies, procedures, regulatory guidelines, and sales/service processes.
• Ability to maintain the highest level of confidentiality, follow directions, and apply proper policies, procedures, and guidelines.
• Excellent organizational skills with the ability to prioritize workload and multi-task in a fast-paced environment while maintaining accuracy and attention to detail.
• Ability to understand instructions, forms, applications, and be familiar with financial statements and credit reports.

Qualifications

• 5 years of relevant and transferrable sales and/or customer service experience, or a Bachelor’s degree and 3 years of relevant and transferrable sales and/or customer service experience.
• 1 year of experience leading and directing the activities of a sales team.
• Previous in-store banking experience preferred but not required.
• Must be positive and engaging; preference for candidates who reside within the community.
• High School Diploma or equivalent required.

Supervisory Responsibility

Responsible and accountable for all personnel and employment decisions at the assigned branch/location.

Schedule

Full-time.

Travel

Up to 50% or more outside of the branch or as needed by the customer.

Working Conditions

Conditions include standing most of the time, may involve walking, moving, bending, stooping, or sitting for brief periods, and occasionally lifting and carrying items up to 30 lbs.