Retail Branch Manager

About the role

The Retail Branch Manager is responsible for leading the daily operations of a retail branch, ensuring an exceptional member experience, fostering a service-to-sale culture, and driving branch performance. This role plays a vital role in representing the REV branch in the local community, developing team members, and ensuring operational and financial success at the branch level.

Responsibilities

• Lead and develop a high-performing team to deliver outstanding member service and achieve sales goals.
• Create an environment focused on accountability, collaboration, and continuous improvement.
• Support staff development through coaching, training, and the implementation of the REV DNA framework.
• Identify and prepare team members for internal growth and leadership opportunities.
• Oversee all aspects of daily branch operations, ensuring adherence to policies, procedures, and compliance standards.
• Drive branch profitability by managing expenses, optimizing workflows, and ensuring operational efficiency.
• Monitor and analyze key performance indicators and take action to achieve branch goals.
• Manage staffing levels, scheduling, and resource allocation to meet member and operational needs.
• Deliver an exceptional member experience that reflects REV’s service standards.
• Foster a sales-forward culture where team members confidently identify and fulfill member needs through REV’s full suite of products and services.
• Train and coach staff to turn service interactions into consultative sales conversations that add value to the member’s financial journey.
• Promote deep knowledge of financial solutions across the team to enhance member financial education and trust.
• Represent REV in the local community and build strong relationships with local businesses and organizations.
• Actively participate in community and networking events to enhance the branch’s visibility and generate business development opportunities.
• Champion the REV brand through community involvement and consistent delivery of value to members.
• Manage the branch to budgets, monitor financial performance, and ensure the achievement of sales, lending, and membership goals.
• Ensure compliance with internal controls, risk management policies, and regulatory requirements.
• Lead performance in audits and reviews to maintain operational integrity and minimize risk exposure.
• Assumes responsibilities for related duties as required or assigned.

Requirements

Bachelor’s degree in Business, Finance, Marketing, or a related field preferred; equivale experience may be considered. Thee (3) to five (5) years of leadership experience in retail banking, credit unions, or financial