Retail Branch Manager

About the Role

This position is to originate as a producing manager with 2+ years in sales while managing the daily loan flow of the branch. You will work with the division manager to maintain or increase the productivity and profitability of PRMI.

Responsibilities

• Develop new business opportunities and sales leads by cultivating relationships with realtors, builders, bankers, and other industry professionals.
• Develop a solid knowledge of PRMI products and offer the best mortgage products to match client needs.
• Review application information and request required support documentation based on loan investor guidelines.
• Correspond, communicate, and coordinate with applicants, in-house support staff, and outside service providers to facilitate timely closings.
• Carry out major assignments affecting business operations of the employer or the employer’s customers.
• Perform the following tasks if the retail branch manager is a loan originator:
  • Collect and analyze information regarding the customer’s income, assets, investments, or debts.
  • Analyze applicant data, credit, and collateral property value.
  • Determine which financial products best meet the customer’s needs and financial circumstances.
  • Provide advice to the customer regarding the advantages and disadvantages of available financial products.
  • Market, service, or promote the employer’s financial products.
• Remain current on local developments and trends within the real estate and mortgage industries.
• Improve the quality of production and sales.
• Ensure policies and procedures are being followed.
• Analyze departments on a daily basis to ensure loan flow and production are completed within required turn times.
• Maintain employee folders.
• Oversee how questions or complaints are handled within the branch.
• Place ads in the paper or online when needed.
• Train loan officers.
• Manage leads and ensure employees are following up with clients.

Requirements

• A minimum of 5 years of mortgage-related experience.
• A minimum of 2 years of management experience.
• Experience using Encompass.
• Proficient in Word and Excel.
• Excellent customer service and organizational skills.
• Excellent written and verbal communication skills.
• Ability to multi-task with little or no supervision.
• Must be a team player and know how to help boost morale.

Supervisory Responsibilities

• Assist in addressing employee concerns.
• Track employees' time off.

Work Requirements

• Must be able to communicate clearly and effectively, utilize a computer, and maintain a work schedule.
• Must effectively perform in an office setting.
• To maintain and ensure secure privacy of borrower (and other protected) information, physical attendance in a defined office space (branch or corporate office) may be required.
• Compliance with and adherence to all applicable mortgage and fair lending laws and regulations, as well as PRMI policies.
• Ability to work extended hours may be required.

Company Expectations

• Review and adhere to policies and guidelines contained within the Employee Handbook, including privacy and information security guidelines.
• Act within delegated authorities and adhere to applicable policy and procedures.
• Contribute to establishing a respectful workplace where diversity is critical to innovation and growth.
• Ensure every action and decision aligns with PRMI values.
• Partner with your management team to understand performance expectations and measurements.
• Effectively utilize feedback and coaching opportunities while seeking to learn and develop within your role.
• Realize team synergies through networking and partnerships across PRMI.
• Embrace change; act as an advocate and role model, promoting an approach of continuous improvement.
• Maintain a high standard of customer care while actively listening to customers to understand their views and needs.
• Take ownership of problems and issues, considering the breadth of PRMI competencies in providing solutions.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
• Work effectively as a team contributor on all assignments.
• Perform quality work within deadlines.
• Respect client and employee privacy.