ResWare Administrator

Responsibilities

• Provide day-to-day support to ResWare users by answering routine questions and assisting with established system processes.
• Escalate unresolved or complex issues to the ResWare Product Manager or management for guidance and resolution.
• Facilitates routine maintenance of workflows, action lists, user access, and other approved system configurations, referring to non-routine requests or proposed changes to management for review and approval.
• Performs data entry, data validation, routine audits, and data cleanup to help maintain accurate and reliable system information. Report data discrepancies or recurring issues to the ResWare Product Manager or management for further investigation.
• Document user-reported issues and resolve routine questions in accordance with established procedures. Escalate issues requiring additional technical expertise or management direction to the ResWare Product Manager or appropriate leadership.
• Performs testing approved system enhancements and updates by following established testing procedures, documenting results, and communicating concerns or unexpected outcomes to the ResWare Administrator or management.
• Support implementation of approved system changes under the direction of the ResWare Administrator.
• Facilitates onboarding new users by providing instruction on standard ResWare processes, workflows, and best practices, seeking guidance from management when questions fall outside established procedures.
• Maintain documentation for procedures, user guides, system updates, and support activities.
• Maintains routine interfaces with third-party vendors and promptly reports issues or service interruptions to the ResWare Product Manager or management for follow-up.
• Collaborate with Operations and other departments to identify process improvement opportunities and communicate recommendations to the ResWare Product Manager or management for evaluation and implementation.
• Participate in routine quality assurance activities to help maintain consistency and accuracy within the ResWare system.
• Perform other duties as assigned.

Requirements

• Minimum of two to four years related experience or training
• RESWARE ADMIN AND OPERATIONAL TITLE AND CLOSING WORKFLOW KNOWLEDGE IS REQUIRED
• Experience in using Word, Excel, PowerPoint and Outlook
• Ability to multi-task & work independently
• Act with courtesy, dignity & respect: Always demonstrate professionalism. Exhibiting positive energy with a “can do” attitude
• Strong written and verbal skills
• Self-Development: Is personally committed to and actively works to continuously improve him/herself; understands that different situations and levels may call for different skills and approaches; works to deploy strengths and initiatives to problem solve system issues when needed

Qualifications

• Minimum of two to four years related experience or training
• RESWARE ADMIN AND OPERATIONAL TITLE AND CLOSING WORKFLOW KNOWLEDGE IS REQUIRED

Skills

• Knowledge of RESWARE ADMIN AND OPERATIONAL TITLE AND CLOSING WORKFLOW
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Excellent communication and interpersonal skills
• Ability to work independently and manage multiple tasks
• Strong attention to detail and organizational skills

Benefits

• 401K with employer matching
• Full medical, dental, vision, HSA, and life insurance
• Paid time off (PTO and Holiday pay)

Pay

$60,000 to $75,000

Schedule

Monday - Friday (8-hour shifts)