Restoration Specialist

About the role

Research restoration office practices and performance, develop clear administrative resources, and troubleshoot process issues across franchise operations.

Responsibilities

• Evaluate restoration office workflows to identify gaps and improve performance.
• Create and maintain standardized administrative resources and documentation.
• Troubleshoot and resolve process issues affecting franchise operations.
• Partner with field and headquarters teams to strengthen coordination across the restoration job lifecycle.
• Support improvements related to job files, billing, audits, and closeout.

Qualifications

• Strong understanding of restoration administration processes and operational performance.
• Analytical mindset with ability to diagnose and correct workflow problems.
• Excellent coordination and communication skills across teams.
• Detail-oriented approach to documentation, billing support, audits, and closeout processes.
• Ability to develop clear, user-friendly administrative resources.